Motor Claims Engineer

Admiral Group Plc; Cardiff; On-site; GBP 32,000 - 42,000; Full time

Job summary

Admiral Group plc in the UK seeks a Claims Engineer to review estimates, customer images and repair methods, ensuring safe and cost-effective outcomes for customers. You will handle your own workload across brands and work with frontline claims teams to deliver timely responses.

The role requires knowledge of vehicle repair processes, CAT decisions, and FCA regulations, plus the ability to prioritise and communicate effectively.

Qualifications

• IAEA qualification or working toward
• AQP Qualification
• Authorized to carry out CAT decisions and assessments
• Strong knowledge of vehicle repair processes, timescales, costs and industry best practices

Responsibilities

• Be a subject matter expert for the claims engineering department and ensure standards are followed
• Identify referrals such as unrelated damage or modifications
• Complete all allocated training to stay up to date with technology, repair methods and FCA regulations
• Mitigate supplier risks and protect the business by reporting to management

Skills

IAEA qualification

AQP Qualification

CAT decisions

Vehicle repair knowledge

Job description

About The Role

Claims Engineers technical experts for claims damage estimate reviews and queries, they investigate and review Estimates, customer images and repair methods in an effective and efficient manner to determine repair safety and costs controls for our customers.

The Claims Engineer will be responsible for their own workloads to ensure we are getting back to repairers or frontline claims teams in a timely manner and the remit is to ensure we maintain a high level of repair safety and maintain a good average repair cost.

The Claims Engineer will be required to work across multiple brands, products and functions dealing with all types of estimates including approved networks, non-approved networks and retrospective audits of repairs.

Main Responsibilities

• To be a subject matter expert for claims engineering department. Ensuring we follow the standards below:
• Estimates are assessed to determine good outcomes are reached for customers and suppliers
• Ensure all referrals have been identified such as unrelated damage or modifications
• Complete all allocated training to remain up to date with the latest technology, repair methods and FCA regulations for working within claims
• Be aware of and take action to mitigate supplier risks and protect the business from exposure to risk by reporting to your management team
• Be a point of reference for the engineering team
• Work as directed by the Claims Engineering Manager and Senior
• Ensure efficient and effective management of workloads & Daily allocation of work

Essential Skills Required

• Associate IAEA qualification (or working toward)
• AQP Qualification
• Authorised to carry out vehicle categorisation (CAT) decisions and assessments
• Strong knowledge of vehicle repair processes, including repair methods, timescales, costs, and industry best practices

Desirable

• Evidence understanding of business requirements and delivery
• Ability to problem solve and use own initiative
• Strong verbal communication and organisational skills
• Maintain up to date knowledge of repair techniques, tools, methods, and materials as used in a modern-day repair organisation
• The ability to work to tight deadlines and therefore be able to prioritise a workload effectively
• Ability to demonstrate a flexible approach to teamwork

We’ve always believed that doing right by people, customers and colleagues, is the key to success. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

We’re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You.

This is Admiral. This is Where You Can.

Recruitment & Selection Process

Following an application, all candidates who best meet the criteria will be invited to a final-stage interview. As part of the selection process, shortlisted candidates will be asked to complete a task prior to their interview. During the interview, candidates will be asked to discuss their completed task, explain their reasoning and answer questions from the interview panel.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please email Dacey Cole or contact us on 07909355402. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.