Motor Claims Desktop Engineer

hastingsdirect; Leicester; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Salary based on experience

Flexible working

Bonus scheme

Job summary

Hastings Direct is seeking a Motor Claims Desktop Engineer to assess vehicle damage remotely, validate repair estimates and ensure safe, industry-standard repair methods.

The role collaborates with repairers, claims handlers and customers to deliver a smooth, efficient claims journey while maintaining cost control and quality outcomes.

Qualifications

• Review vehicle damage repair estimates for accuracy
• Investigate and challenge repair estimates for cost control
• Support supplier audits and strengthen relationships
• Maintain accurate information across claims systems

Responsibilities

• Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.

Skills

Vehicle damage

Engineering expert

Repair estimates

Cost control

Supplier audits

Claims systems

Industry knowledge

Job description

Motor Claims Desktop Engineer

Locations: Leicester/ Bexhill Hybrid - With the expectation to come into the office once a month.

Welcome to Hastings Direct - From our Group HR Director Pam Angel.

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.

Job Role

A Motor Claims Desktop Engineer assesses vehicle damage remotely, reviewing repair estimates and ensuring that repair methods and costs are accurate, safe, and aligned with industry standards. Using recognised estimating tools, they validate repair routes, support repair-versus-total-loss decisions, and help manage overall claims cost and quality.

The role works closely with repairers, claims handlers, and customers to provide clear technical guidance, negotiate where necessary, and monitor repair progress. By identifying inconsistencies and ensuring repairs follow best practice, the Desktop Engineer plays a key part in delivering a smooth, efficient, and technically robust claims journey.

What you will be doing

• Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.

What skill you require

• Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.

The interview process

• 30 min Screening call
• 1-hour virtual Interview

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

• Salary - Attractive salary based on experience (pay reviews also completed each year)
• Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues