Repair Claims Team Lead | Hybrid Working & Coaching

Hastings Direct; Leicester; Híbrido; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid working

Annual bonus

Life assurance

Income protection

Pension contributions

Annual leave

Discounts

Mortgage advice

Wellbeing support

Cycle to work

Descripción de la vacante

Hastings Direct, a fast-growing digital insurance provider, is seeking a Claims Team Leader – Repair in Leicester. You will lead a team of ~13 colleagues, coach, develop and drive performance while maintaining a customer-first ethos to deliver outstanding service during stressful claims moments.

The role emphasizes coaching, performance management and a focus on continuous improvement within motor claims repair and total loss processes.

Formación

• Previous leadership experience within Claims or the Insurance industry.
• Proven ability to lead and develop high‑performing teams.
• Strong track record of improving colleague engagement and performance.
• Experience delivering excellent customer and business outcomes.
• Demonstrable success in coaching and performance management.
• Knowledge of motor claims repair and total loss processes would be advantageous.

Responsabilidades

• Lead a Repair Claims team of around 13 colleagues and drive performance, engagement and continuous improvement.
• Coach and develop team members to deliver exceptional service and align with business goals.
• Improve customer outcomes through effective process and performance management.
• Collaborate with stakeholders and support change initiatives within the claims function.

Conocimientos

People leadership

Coaching

Performance management

Customer outcomes

Stakeholder management

Change leadership

Descripción del empleo

Hastings Direct, a fast-growing digital insurance provider, is seeking a Claims Team Leader – Repair in Leicester. You will lead a team of ~13 colleagues, coach, develop and drive performance while maintaining a customer-first ethos to deliver outstanding service during stressful claims moments.

The role emphasizes coaching, performance management and a focus on continuous improvement within motor claims repair and total loss processes.