Motor Claims Coordinator: Customer-Focused & Organized

MPL Claims Management; Colchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

MPL Claims Management, Colchester, is seeking a Claims Handler in the DMU team. The role focuses on organizing vehicle repairs and hire vehicles for policyholders and third parties following road traffic incidents.

We are looking for individuals with motor claims or vehicle repair coordination experience, strong communication, and excellent organisational skills. This is a full-time, office-based position in Colchester, CO1 1TG.

Qualifications

• Experience in motor claims handling, insurance, or vehicle repair coordination is desirable.
• Experience handling high-volume calls is essential.
• Strong organisational and time-management skills; ability to manage multiple cases.
• Excellent written and verbal communication skills.
• Proactive, detail‑oriented, and customer‑focused mindset.
• Competence in MS Office and claims management systems.

Responsibilities

• Coordinate vehicle repairs and hire vehicles for policyholders and third parties.
• Manage a caseload of claims and update customers at each step of the journey.
• Control costs and set expectations around hire, repair timescales and total loss claims.
• Organise invoices from repair and hire providers and submit for payment.
• Email inbox management and respond to enquiries from cover holders, clients, and brokers.
• Work as part of a team to keep customers informed throughout the process.

Skills

Communication

Time management

Organisational skills

Problem solving

Customer service

Tools

MS Office

Claims management systems

Job description

MPL Claims Management, Colchester, is seeking a Claims Handler in the DMU team. The role focuses on organizing vehicle repairs and hire vehicles for policyholders and third parties following road traffic incidents.

We are looking for individuals with motor claims or vehicle repair coordination experience, strong communication, and excellent organisational skills. This is a full-time, office-based position in Colchester, CO1 1TG.