Motability Specialist Sales Executive Huddersfield

Cars2 Ltd; Huddersfield; On-site; GBP 32,000 - 40,000; Full time

Job summary

Cars 2 Ltd is seeking a Motability Specialist to join our team in Huddersfield. You will provide expert guidance to customers throughout the car purchasing process, focusing on mobility needs and vehicle suitability.

You will manage the Motability Scheme paperwork, support customers through lease periods, and stay up-to-date on offers and adaptations while leveraging CRM tools and sales skills to upsell where appropriate.

Qualifications

• Full driving licence required.
• Experience in car sales or Motability schemes preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide expert guidance to customers during the car purchasing process.
• Engage with customers to identify mobility needs and suitable vehicles.
• Guide customers through the sales journey including test drives and delivery.
• Handle Motability Scheme paperwork and applications accurately.
• Support customers during lease and arrange servicing and maintenance.
• Stay updated on Motability offers and vehicle adaptations.
• Upsell effectively while maintaining customer satisfaction.
• Familiar with CRM software and strong organizational skills.

Skills

Customer engagement

Sales process

Product knowledge

Up-selling

CRM software

Organizational skills

Tools

CRM software

Job description

Cars 2 Ltd is a dynamic motor dealer group located in West and South Yorkshire, committed to delivering exceptional value and personalized service in car sales and aftersales care since 2006. With a focus on growth and customer satisfaction, we represent leading automotive brands and pride ourselves on our dedicated team.

Summary

We are seeking a Motability Specialist to join our team at Cars 2 Ltd in Huddersfield Nissan. In this role, you will play a crucial part in enhancing our customer experience by providing expert advice and support throughout the car buying process, ensuring alignment with our mission of delivering outstanding service.

Responsibilities.

Provide expert guidance to customers during the car purchasing process.

• Customer engagement: Build a rapport with customers, understand their specific mobility needs, and help them identify the right vehicle and any necessary adaptations.
• Sales process: Guide the customer through the entire sales journey, including test drives, product presentations, and vehicle delivery.
• Scheme administration: Handle all the paperwork and applications required by the Motability Scheme, ensuring a smooth and accurate process for the customer.
• Customer support: Act as the main point of contact for the customer during their lease, helping to arrange servicing, maintenance, and answering any questions. You may also follow up with customers nearing the end of their lease.
• Product knowledge: Maintain up-to-date knowledge on the latest Motability offers, vehicles, and adaptations available.
• Ability to up-sell effectively while maintaining customer satisfaction.
• Familiarity with CRM software is preferred.
• Strong organizational skills to manage multiple tasks efficiently.

Hours - 9-6 Monday to Friday Alternate Saturdays until 1pm

Salary up to £36k OTE depending on experience

Job Type: Full-time

Licence/Certification

• Full Driving Licence (required)

Work Location: In person