Mortgage Support Administrator (12-Month FTC)

Ultimate Banking Ltd; Newbury; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Stakeholder pension

Wellbeing programmes

Birthday off

Job summary

Newbury Building Society is seeking a Customer Support Administrator (Mortgages) for a 12-month fixed-term contract at our Newbury Head Office. You will support customers with mortgage accounts from opening to closure, and work with other teams across the society.

The role requires handling queries by email and phone, processing payments to solicitors, and ensuring security with Land Registry. Training is provided to become a confident member of the Mortgages team.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Responsibilities

• Handling customer queries about their account, both by email and over the telephone
• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
• Ensuring accounts are redeemed in full and administrating the mortgage account closure process
• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions

Skills

Customer service experience

Communication skills

Tools

Microsoft Office

Job description

Newbury Building Society is seeking a Customer Support Administrator (Mortgages) for a 12-month fixed-term contract at our Newbury Head Office. You will support customers with mortgage accounts from opening to closure, and work with other teams across the society.

The role requires handling queries by email and phone, processing payments to solicitors, and ensuring security with Land Registry. Training is provided to become a confident member of the Mortgages team.