Customer Support Administrator

Ultimate Banking Ltd; Newbury; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Stakeholder pension

Wellbeing programmes

Birthday off

Job summary

Newbury Building Society is seeking a Customer Support Administrator (Mortgages) for a 12-month fixed-term contract at our Newbury Head Office. You will support customers with mortgage accounts from opening to closure, and work with other teams across the society.

The role requires handling queries by email and phone, processing payments to solicitors, and ensuring security with Land Registry. Training is provided to become a confident member of the Mortgages team.

Qualifications

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Responsibilities

• Handling customer queries about their account, both by email and over the telephone
• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
• Ensuring accounts are redeemed in full and administrating the mortgage account closure process
• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions

Skills

Customer service experience

Communication skills

Tools

Microsoft Office

Job description

Role: Customer Support Administrator (Mortgages) - 12 Mth FTC

Location: Newbury (Head Office)

Hours: 35 hrs a week, Monday - Friday 9am - 5pm

Salary: £24,791

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure. While also working collaboratively with other teams within the society.

You will take on tasks such as:

• Handling customer queries about their account, both by email and over the telephone
• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
• Ensuring accounts are redeemed in full and administrating the mortgage account closure process
• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Why choose us?

We want to help you develop - we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We care about our communities - as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

Essential skills and experience:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365
• Experience in financial service administration

Interview process

Competency based 90-minute interview held at our Newbury Head Office.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.