Mortgage Operations Specialist

Confidential; Stafford; On-site; GBP 24,000 - 33,000; Full time

Job summary

Confidential in Stafford town centre is hiring a Mortgage Services Administrator for a permanent, full-time role (37.5 hrs, Mon-Sat including Saturday mornings) with a salary of £28,783.

The role involves verifying documents to support underwriting, handling transfers for residential and buy-to-let, producing redemption statements, managing deeds, handling arrears, processing Direct Debit changes, and daily contact with members, brokers and solicitors.

Qualifications

• Mortgage administration or processing experience, ideally at a smaller lender.
• Accuracy and attention to detail.
• Confident communication with members, brokers, solicitors, valuers and estate agents.
• Awareness of Consumer Duty, financial crime and data protection standards.
• Willingness to cross-train into savings and cover the branch when needed.

Responsibilities

• Verify documents to support underwriting, chase outstanding information and manage the shared mortgage and broker inboxes.
• Run product transfers and switches for residential and buy-to-let, including retention, self-build and SVR maturities, plus term and repayment changes.
• Produce redemption statements and monitor the interest-only book, contacting members on time.
• Manage deeds end to end: chasing on completion, logging, sealing, discharges and part releases.
• Handle arrears and forbearance administration with professionalism and empathy.
• Process Direct Debit changes, tax and duplicate statements, name and address changes, Powers of Attorney and death registrations.
• Take daily calls from members, brokers and solicitors, and help improve procedures.

Skills

Mortgage admin experience

Attention to detail

Communication skills

Consumer Duty awareness

Cross-training mindset

Job description

Confidential in Stafford town centre is hiring a Mortgage Services Administrator for a permanent, full-time role (37.5 hrs, Mon-Sat including Saturday mornings) with a salary of £28,783.

The role involves verifying documents to support underwriting, handling transfers for residential and buy-to-let, producing redemption statements, managing deeds, handling arrears, processing Direct Debit changes, and daily contact with members, brokers and solicitors.