Mortgage Services Specialist (Admin & Servicing)

Vivo Talent; Stafford; On-site; GBP 24,000 - 33,000; Full time

Job summary

Vivo Talent is seeking a Mortgage Services Administrator in Stafford town centre to keep the mortgage book running smoothly with a personal touch. A long-established, member-owned building society environment, with cross-team responsibilities across mortgages, savings, and branch.

The role involves processing, customer communications, and ensuring accuracy while supporting the branch when needed. Training and ongoing development are provided in a supportive team setting.

Qualifications

• Mortgage administration or processing experience, ideally at a smaller lender.
• Accuracy and attention to detail.
• Confident communication with members, brokers, solicitors, valuers and estate agents.
• Awareness of Consumer Duty, financial crime and data protection standards.
• Willingness to cross-train into savings and cover the branch when needed.

Responsibilities

• Verify documents to support underwriting, chase outstanding information and manage the shared mortgage and broker inboxes
• Run product transfers and switches for residential and buy-to-let, including retention, self-build and SVR maturities, plus term and repayment changes
• Produce redemption statements and monitor the interest-only book, contacting members on time
• Manage deeds end to end: chasing on completion, logging, sealing, discharges and part releases
• Handle arrears and forbearance administration with professionalism and empathy
• Process Direct Debit changes, tax and duplicate statements, name and address changes, Powers of Attorney and death registrations
• Take daily calls from members, brokers and solicitors, and help improve procedures

Skills

Mortgage administration

Attention to detail

Communication skills

Consumer Duty awareness

Cross-training

Job description

Vivo Talent is seeking a Mortgage Services Administrator in Stafford town centre to keep the mortgage book running smoothly with a personal touch. A long-established, member-owned building society environment, with cross-team responsibilities across mortgages, savings, and branch.

The role involves processing, customer communications, and ensuring accuracy while supporting the branch when needed. Training and ongoing development are provided in a supportive team setting.