Mortgage Intermediaries Lead - Growth & Partnerships

HSBC Holdings plc; Saint Helier; On-site; GBP 90,000 - 120,000; Full time

Job summary

HSBC Holdings plc in Jersey is seeking an experienced Mortgage Intermediaries Lead, Islands and Expat, to lead and grow the intermediary channel, owning the journey from referral through to completion and delivering profitable mortgage growth within risk, regulatory and customer standards.

You will coach the team, deputise for the Head of Mortgages, and collaborate with Product, Credit and Risk to strengthen the proposition and expand broker relationships across the Islands.

Qualifications

• Residential and international mortgage expertise to support islands and expat markets.
• CeMAP or equivalent mortgage advisory qualification required.
• Proven track record in delivering mortgage sales and broker relationships.

Responsibilities

• Develop and deliver business plans to achieve sustainable mortgage growth, market-share improvement, revenue and profitability targets.
• Lead the end-to-end lead generator and intermediary channel from initial referral through to mortgage completion.
• Build and manage strategic relationships with mortgage brokers, third party introducers and other partners.
• Implement a structured intermediary relationship strategy, segmenting partners by opportunity, strategic value and customer suitability.
• Identify new business opportunities while operating within the Bank’s risk appetite, regulatory framework and control environment.
• Monitor pipeline value, quality, conversion and completion, providing weekly updates and taking corrective action where needed.
• Analyse market trends, competitor activity and broker behaviour to inform channel strategy and commercial decisions.
• Represent the Bank externally and work with Product teams to improve proposition relevance, customer suitability, market coverage, pricing and distribution.
• Deliver high quality EDRAS based mortgage advice, maintain accurate applications, oversee lead-generator controls and meet AML, sanctions, conduct and regulatory requirements.
• Lead, coach and develop the team, identify wider customer needs for referral, and deputise for the Head of Mortgages during their absence.

Skills

Residential mortgages

International BTL mortgages

Mortgage advice

Relationship management

Leadership and coaching

Strong communication

Education

CeMAP or equivalent qualification

Job description

HSBC Holdings plc in Jersey is seeking an experienced Mortgage Intermediaries Lead, Islands and Expat, to lead and grow the intermediary channel, owning the journey from referral through to completion and delivering profitable mortgage growth within risk, regulatory and customer standards.

You will coach the team, deputise for the Head of Mortgages, and collaborate with Product, Credit and Risk to strengthen the proposition and expand broker relationships across the Islands.