Mortgage Intermediaries Lead

HSBC Holdings plc; Saint Helier; On-site; GBP 90,000 - 120,000; Full time

Job summary

HSBC Holdings plc in Jersey is seeking an experienced Mortgage Intermediaries Lead, Islands and Expat, to lead and grow the intermediary channel, owning the journey from referral through to completion and delivering profitable mortgage growth within risk, regulatory and customer standards.

You will coach the team, deputise for the Head of Mortgages, and collaborate with Product, Credit and Risk to strengthen the proposition and expand broker relationships across the Islands.

Qualifications

• Residential and international mortgage expertise to support islands and expat markets.
• CeMAP or equivalent mortgage advisory qualification required.
• Proven track record in delivering mortgage sales and broker relationships.

Responsibilities

• Develop and deliver business plans to achieve sustainable mortgage growth, market-share improvement, revenue and profitability targets.
• Lead the end-to-end lead generator and intermediary channel from initial referral through to mortgage completion.
• Build and manage strategic relationships with mortgage brokers, third party introducers and other partners.
• Implement a structured intermediary relationship strategy, segmenting partners by opportunity, strategic value and customer suitability.
• Identify new business opportunities while operating within the Bank’s risk appetite, regulatory framework and control environment.
• Monitor pipeline value, quality, conversion and completion, providing weekly updates and taking corrective action where needed.
• Analyse market trends, competitor activity and broker behaviour to inform channel strategy and commercial decisions.
• Represent the Bank externally and work with Product teams to improve proposition relevance, customer suitability, market coverage, pricing and distribution.
• Deliver high quality EDRAS based mortgage advice, maintain accurate applications, oversee lead-generator controls and meet AML, sanctions, conduct and regulatory requirements.
• Lead, coach and develop the team, identify wider customer needs for referral, and deputise for the Head of Mortgages during their absence.

Skills

Residential mortgages

International BTL mortgages

Mortgage advice

Relationship management

Leadership and coaching

Strong communication

Education

CeMAP or equivalent qualification

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

The Opportunity

As Mortgage Intermediaries Lead, Islands and Expat, you’ll lead and develop the lead-generator channel, delivering profitable and sustainable mortgage growth through strong relationships with mortgage brokers, third-party introducers and strategic partners.

You’ll own the intermediary distribution journey from initial referral through to completion, ensuring an excellent customer and partner experience within the Bank’s risk appetite, regulatory framework and Treating Customers Fairly standards. You’ll lead, coach and develop the team, deputise for the Head of Mortgages during their absence, and work closely with Product, Credit, Risk, Operations and other stakeholders to strengthen the proposition, improve market coverage and deliver high-quality customer outcomes.

What you’ll be doing

• Develop and deliver business plans to achieve sustainable mortgage growth, market-share improvement, revenue and profitability targets.
• Lead the end-to-end lead generator and intermediary channel from initial referral through to mortgage completion.
• Build and manage strategic relationships with mortgage brokers, third party introducers and other partners.
• Implement a structured intermediary relationship strategy, segmenting partners by opportunity, strategic value and customer suitability.
• Identify new business opportunities while operating within the Bank’s risk appetite, regulatory framework and control environment.
• Monitor pipeline value, quality, conversion and completion, providing weekly updates and taking corrective action where needed.
• Analyse market trends, competitor activity and broker behaviour to inform channel strategy and commercial decisions.
• Represent the Bank externally and work with Product teams to improve proposition relevance, customer suitability, market coverage, pricing and distribution.
• Deliver high quality EDRAS based mortgage advice, maintain accurate applications, oversee lead-generator controls and meet AML, sanctions, conduct and regulatory requirements.
• Lead, coach and develop the team, identify wider customer needs for referral, and deputise for the Head of Mortgages during their absence.

What we’re looking for

• Strong technical expertise in residential & International BTL mortgages, mortgage advice and protection solutions.
• Full CeMAP or an equivalent recognised mortgage advice qualification.
• Proven track record of delivering mortgage sales, revenue, profitability and performance targets.
• Experience managing mortgage brokers, introducers, intermediaries or strategic third-party relationships.
• Experience developing a lead generation or intermediary distribution channel, including due diligence and ongoing oversight.
• Previous people management, leadership, coaching and training experience.
• Strong commercial awareness, with the ability to use pipeline, market and financial data to identify opportunities, risks and performance improvements.
• Excellent written and verbal communication, relationship-management and influencing skills.
• Ability to explain complex information clearly to customers, colleagues, brokers and senior stakeholders.
• Continuous-improvement mindset, with a focus on customer outcomes, proposition effectiveness, service quality and operational efficiency.
• Ability to deliver results while maintaining strong risk, quality, conduct and regulatory standards.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team.