Mortgage Customer Experience Advisor

Together - loans, mortgages & finance; Cheadle; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Free access to company holiday homes

Discretionary annual bonus

Matched pension contribution

Health cash plan and private medical insurance

Life assurance and critical illness cover

Gym access

Job summary

A financial services company in Cheadle is seeking a Customer Service Advisor to deliver exceptional service and ensure customer needs are met. The successful candidate will communicate effectively with customers, manage their journey, and handle complaints aiming for first-time resolutions. Required qualifications include experience in customer service, strong communication skills, and keen attention to detail. This is a full-time position offering a supportive and diverse working environment.

Qualifications

• Experience within a Customer Service role.
• Ability to communicate technical information clearly by phone and email.
• Excellent attention to detail.

Responsibilities

• Deliver positive customer experiences throughout the customer journey.
• Communicate clearly and transparently with customers.
• Manage vulnerable customer cases effectively.

Skills

Customer service experience

Clear communication

Attention to detail

Job description

A financial services company in Cheadle is seeking a Customer Service Advisor to deliver exceptional service and ensure customer needs are met. The successful candidate will communicate effectively with customers, manage their journey, and handle complaints aiming for first-time resolutions. Required qualifications include experience in customer service, strong communication skills, and keen attention to detail. This is a full-time position offering a supportive and diverse working environment.