Mortgage Admin & Client Experience Coordinator

Mortgage Intelligence; Maidenhead; On-site; GBP 22,000 - 26,000; Full time

Job summary

A financial services company in Maidenhead is seeking a customer-facing candidate for its mortgage team. The role involves keying mortgage applications, gathering client documentation, providing administrative support to brokers, and ensuring a quality service experience for clients. Strong administration skills and the ability to adapt to changing tasks are essential. Previous mortgage experience is a bonus but not necessary, as training will be provided on the job.

Qualifications

• Experience in customer service roles is beneficial.
• Strong organizational skills are necessary.
• Ability to manage changing workloads effectively.

Responsibilities

• Key mortgage applications into the banking systems.
• Gather and verify documents from clients.
• Provide administrative support to brokers.
• Manage client service experience throughout the process.
• Record all actions to maintain clarity and compliance.

Skills

Customer centric

Strong administration

Ability to work under pressure

Teamwork

Job description

A financial services company in Maidenhead is seeking a customer-facing candidate for its mortgage team. The role involves keying mortgage applications, gathering client documentation, providing administrative support to brokers, and ensuring a quality service experience for clients. Strong administration skills and the ability to adapt to changing tasks are essential. Previous mortgage experience is a bonus but not necessary, as training will be provided on the job.