Mortgage Completions Specialist – Detail‑Driven

Enra Group; Watford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical healthcare

25 days' annual leave

Volunteer days

Additional benefits

Job summary

West One Loans searches for a detail‑oriented completions coordinator to manage document expiries and offers, ensuring a smooth transition from offer to completion. You will oversee a case pipeline, update systems for management information, and work with underwriters to handle post-offer workloads.

With FCA regulation knowledge and CeMAP being desirable, you will chase brokers for outstanding items, communicate clearly with solicitors, and build strong supplier relationships to support growth

Qualifications

• Understanding of FCA regulation.
• Experience in completions process for BTL Mortgages.
• CeMAP qualification is desirable.

Responsibilities

• Monitor and manage upcoming expiration of documents and offers.
• Maintain a pipeline of cases, overseeing cases from offer through to completion.
• Update all relevant systems to maintain management information.
• Work closely with the underwriting team to manage the post offer caseload.
• Process incoming completion documentation via post or email.
• Provide daily/weekly/monthly completion forecasts to line manager.
• Provide concise updates to brokers and solicitors.
• Proactively chase brokers for outstanding requirements.
• Build relationships with 3rd party suppliers integral to growth for WOSL.

Skills

Teamwork

Competency testing

Organisation

Attention to detail

Communication skills

Education

CeMAP (desirable)

Understanding of FCA regulation

Job description

West One Loans searches for a detail‑oriented completions coordinator to manage document expiries and offers, ensuring a smooth transition from offer to completion. You will oversee a case pipeline, update systems for management information, and work with underwriters to handle post-offer workloads.

With FCA regulation knowledge and CeMAP being desirable, you will chase brokers for outstanding items, communicate clearly with solicitors, and build strong supplier relationships to support growth