Mortgage Completions Manager Lead Fast-Paced Case Work

West One Loans; Watford; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private medical healthcare

25 days’ annual leave

Volunteer days

Job summary

West One Loans is seeking a Completions Manager to lead the mortgage completions journey, keeping cases moving and customers and brokers at the heart of every decision. You will oversee the Buy to Let, First Charge Residential, and Second Charge mortgages, and collaborate with Underwriting and 3rd party suppliers.

The role focuses on developing staff, controlling timelines, maintaining processes and QA, and delivering accurate monthly figures.

Qualifications

• Leadership experience in mortgage completions or similar function.
• Understanding of FCA regulations and reporting requirements.
• CeMAP is desirable but not essential.

Responsibilities

• Lead the mortgage completions journey for Buy to Let and residential/second charge.
• Develop staff and promote self-improvement within the team.
• Maintain pipeline and oversee cases from offer to completion.
• Ensure QA processes, UAT testing, and accurate monthly figures.
• Collaborate with Underwriting, brokers and solicitors as needed.
• Conduct appraisals and monitor training/development needs.

Skills

Leadership

Stakeholder management

Organisational skills

Communication

Resilience under pressure

Education

GCSEs including Maths and English

CeMAP (desirable)

Job description

West One Loans is seeking a Completions Manager to lead the mortgage completions journey, keeping cases moving and customers and brokers at the heart of every decision. You will oversee the Buy to Let, First Charge Residential, and Second Charge mortgages, and collaborate with Underwriting and 3rd party suppliers.

The role focuses on developing staff, controlling timelines, maintaining processes and QA, and delivering accurate monthly figures.