Completions Case Manager

West One Loans; Watford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private medical healthcare

25 days’ annual leave

Paid volunteering days

A host of additional benefits

Job summary

West One Loans in Watford is seeking a meticulous Completions Administrator to own cases from offer to completion and ensure documents are managed accurately.

You will monitor document expiries, maintain a pipeline, update systems, and work with underwriting to handle post-offer caseload, while providing regular forecasts to managers.

The role requires FCA knowledge, CeMAP is a plus, and a team-focused, deadline-driven mindset with strong communication.

Qualifications

• Teamwork and collaboration
• Strong organisational skills and attention to detail
• Clear written and verbal communication
• Willingness to pass competency tests after induction

Responsibilities

• Monitor and manage expiration of documents and offers
• Maintain a pipeline of cases from offer through completion
• Update systems to maintain management information
• Collaborate with underwriting on post-offer caseload
• Process incoming completion documents
• Provide regular completion forecasts to the line manager
• Provide updates to brokers and solicitors
• Chase brokers for outstanding requirements
• Maintain relationships with brokers and solicitors and third-party suppliers

Skills

Team player

Organisation

Attention to detail

Communication skills

Competency testing

Education

CeMAP (desirable)

FCA regulation knowledge

Job description

Are you someone who enjoys taking ownership, keeping things moving and making sure every detail is taken care of?

Do you thrive in a fast-paced mortgage environment where organisation, attention to detail and great service are key to turning an offer into a completed loan?

If you're ready to take ownership of cases from offer through to completion and make a real difference to the broker and customer experience, this could be the perfect opportunity.

Key Accountabilities

• Monitor and manage upcoming expiration of documents and offers.
• Maintaining a pipeline of cases, overseeing cases from offer through to completion.
• Update all relevant systems to maintain management information.
• Work closely with the underwriting team to effectively manage the post offer caseload.
• Process incoming completion documentation either via post, email etc.
• Provide daily/weekly/monthly completion forecasts to line manager.
• Provide concise and accurate updates to brokers and solicitors.
• Proactively chase brokers for outstanding requirements.
• Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors.
• All work is to be carried out in accordance with Enra Specialist Finance policies and procedures.

Skills & Competencies

• Ability to work as part of a team.
• Pass internal competency tests post induction.
• Excellent Organisation skills.
• High attention to detail.
• Good written and verbal communication skills.

Knowledge & Qualifications

• An understanding of FCA regulation.
• Experienced in the completions process for BTL Mortgages.
• CeMAP (desirable, not essential).

Personal Attributes

• Flexible.
• Articulate.
• Well organised.
• Robust and comfortable working to deadline and under pressure.

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including

• private medical healthcare
• 25 days’ annual leave
• paid volunteering days
• a host of additional benefits

At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.