Completions Case Manager

Enra Group; Watford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical healthcare

25 days' annual leave

Volunteer days

Additional benefits

Job summary

West One Loans searches for a detail‑oriented completions coordinator to manage document expiries and offers, ensuring a smooth transition from offer to completion. You will oversee a case pipeline, update systems for management information, and work with underwriters to handle post-offer workloads.

With FCA regulation knowledge and CeMAP being desirable, you will chase brokers for outstanding items, communicate clearly with solicitors, and build strong supplier relationships to support growth

Qualifications

• Understanding of FCA regulation.
• Experience in completions process for BTL Mortgages.
• CeMAP qualification is desirable.

Responsibilities

• Monitor and manage upcoming expiration of documents and offers.
• Maintain a pipeline of cases, overseeing cases from offer through to completion.
• Update all relevant systems to maintain management information.
• Work closely with the underwriting team to manage the post offer caseload.
• Process incoming completion documentation via post or email.
• Provide daily/weekly/monthly completion forecasts to line manager.
• Provide concise updates to brokers and solicitors.
• Proactively chase brokers for outstanding requirements.
• Build relationships with 3rd party suppliers integral to growth for WOSL.

Skills

Teamwork

Competency testing

Organisation

Attention to detail

Communication skills

Education

CeMAP (desirable)

Understanding of FCA regulation

Job description

Are you someone who enjoys taking ownership, keeping things moving and making sure every detail is taken care of?

Do you thrive in a fast-paced mortgage environment where organisation, attention to detail and great service are key to turning an offer into a completed loan?

Key Accountabilities

• Monitor and manage upcoming expiration of documents and offers.

• Maintaining a pipeline of cases, overseeing cases from offer through to completion.

• Update all relevant systems to maintain management information.

• Work closely with the underwriting team to effectively manage the post offer caseload.

• Process incoming completion documentation either via post, email etc.

• Provide daily/weekly/monthly completion forecasts to line manager.

• Provide concise and accurate updates to brokers and solicitors.

• Proactively chase brokers for outstanding requirements.

• Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors.

• All work is to be carried out in accordance with Enra Specialist Finance policies and procedures.

Skills & Competencies

• Ability to work as part of a team.

• Pass internal competency tests post induction.

• Excellent Organisation skills.

• High attention to detail.

• Good written and verbal communication skills.

Knowledge & Qualifications

• An understanding of FCA regulation.

• Experienced inthe completions process for BTL Mortgages.

• CeMAP (desirable, not essential).

Personal Attributes

• Flexible.

• Articulate.

• Well organised.

• Robust and comfortable working to deadline and under pressure.

Why Join Us?

At West One Loans, we're growing fast and looking for ambitious people who want to be part of our exciting journey. We'll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days' annual leave, paid volunteering days, and a host of additional benefits.