Mortgage Collections Specialist

Leeds Building Society; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

Leeds Building Society is seeking a Trainee Mortgage Support Specialist to provide vital support to customers facing financial difficulties. This role involves building relationships through empathy and understanding, helping clients navigate their mortgage challenges. With a competitive salary and benefits package, this position plans to develop your career in financial services while ensuring positive customer outcomes.

Benefits

Matched pension contributions up to 10%

Colleague Bonus up to 10%

26 days holiday pro rata

Colleague Mortgage Scheme

Development opportunities & volunteering days

Qualifications

• Previous experience in a customer service setting.

Responsibilities

• Support customers through difficult financial situations.
• Listen and empathize with customer concerns.
• Review and collate information for suitable recommendations.

Skills

Emotional resilience

Strong communication skills

Information processing

Job description

Social network you want to login/join with:

Are you looking for an opportunity where you can be instrumental in providing positive customer outcomes?

Are you good at building strong relationships and want to develop a career in Financial Services? If so, our Trainee Mortgage Support Specialist may be the role for you.

Buying a home is one of the largest investments that our customers will ever make. At times, customers experience life-changing events which could impact their ability to make mortgage repayments. As a Mortgage Support Specialist, you will be speaking to customers who may be experiencing financial difficulties. Your ability to listen, empathise, and understand a customer's situation will enable you to help our customers.

About you

• Emotional resilience - you will need to have patience and empathy and be confident in dealing with difficult situations.
• Strong communication skills – you will need to be a good listener and be able to explain complex solutions to customers in a straightforward manner.
• Ability to collate and process information – you will need to be able to review information that will enable you to make suitable recommendations to the customer.
• Previous experience in a customer service setting

What do we offer you?

We offer a competitive rewards package including:

• Matched pension contributions up to 10%
• A generous Colleague Bonus up to 10%
• 26 days holiday pro rata, plus bank holidays and holiday purchase scheme
• Colleague Mortgage Scheme – capped at 5% until 28 February 2025 with no fees
• Development opportunities & volunteering days per year

Our friendly, supportive culture will help you be the best you can be — now and in the future.

This position is based in our fantastic offices in Leeds.

Why choose Leeds Building Society?

Our business is centred around community, people, and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.

Our colleagues are at the heart of everything we do, and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.