Collections Advisor

Brook Street; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in motor finance is seeking a proactive Collections Advisor to join their team in Manchester. This role involves helping customers facing financial difficulties by providing sustainable repayment solutions and ensuring compliance with industry regulations. The ideal candidate will have strong communication skills, experience in financial services, and a passion for delivering exceptional customer care.

Qualifications

• Experience in arrears or financial services is required.
• Strong communication and negotiation skills are essential.
• Ability to support vulnerable customers with empathy.

Responsibilities

• Support customers in financial difficulty and create repayment plans.
• Carry out Income & Expenditure assessments.
• Ensure compliance with FCA, CONC, and TCF standards.

Skills

Communication

Negotiation

Empathy

Detail-oriented

Job description

£25000.00 - £32000.00 per annum + Negotiable based on experience

About the Role

We're looking for a proactive and empathetic Collections Advisor to join our motor finance team. You'll support customers in financial difficulty, helping them find sustainable repayment solutions while ensuring compliance with FCA guidelines.

This is a fantastic opportunity for someone passionate about financial care, customer service, and making a real difference.

What You'll Do

Speak with customers in arrears to understand their financial situation

Carry out Income & Expenditure assessments

Create realistic and affordable repayment plans

Identify and support vulnerable customers

Ensure compliance with FCA, CONC, and TCF standards

Provide feedback to improve customer experience and processes

What We're Looking For

Strong communication and negotiation skills

Experience in arrears or financial services

Ability to support vulnerable customers with empathy

Detail-oriented with accurate record-keeping

Please note, all offers of employment are subject to satisfactory references, credit checks and criminal record checks

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team