Re-mortgage Case Manager

TN United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join an established Re-mortgage Department in the heart of Leeds! This exciting opportunity as a Re-mortgage Case Manager involves managing your own caseload and ensuring legal compliance throughout the re-mortgage process. You'll work with a supportive team, enhancing client experiences and utilizing advanced conveyancing systems. The company offers competitive salaries, flexible hybrid working arrangements, and generous annual leave. If you're a proactive team player with strong customer service skills, this role is perfect for you!

Benefits

Competitive salary plus monthly bonus

Full training provided

Flexible hybrid working arrangements

Generous annual leave plus public holidays

Birthday day off

Company pension scheme

Qualifications

• 2+ years’ experience as a Case Manager preferred.
• Strong customer service skills and attention to detail.

Responsibilities

• Manage a large caseload of re-mortgage files from start to finish.
• Provide excellent service to clients and address complex enquiries.

Skills

Case Management

Customer Service

Attention to Detail

Communication Skills

Education

Relevant Legal Qualification

Tools

Conveyancing Systems

Job description

Social network you want to login/join with:

Are you an experienced Re-mortgage Case Manager looking for an exciting new opportunity?

Do you want to join an established Re-mortgage Department in Leeds city centre, at one of the leading providers of legal services to the residential property and re-mortgage markets?

Then I want to hear from you!

The Role

My client is looking to expand their Re-mortgage Team in Leeds. The role involves managing a personal caseload from start to finish, handling complex aspects of the re-mortgage process, and ensuring legal compliance.

Key Responsibilities

• Manage a large caseload of re-mortgage files
• Meet personal targets and deliver results
• Prioritize tasks and manage deadlines effectively
• Handle complex re-mortgage transactions
• Oversee files from opening to completion with administrative support
• Provide excellent service to clients, introducers, and associates
• Address complex enquiries professionally
• Identify risks and resolve issues proactively
• Maintain files in accordance with SLAs, regulatory, and statutory requirements
• Keep detailed notes and communicate promptly via email and phone
• Ensure accurate billing and correct funds transfer upon completion
• Support and coach Trainee Case Managers
• Enhance client experience using conveyancing systems and technology
• Suggest improvements to policies and procedures
• Adhere to company policies at all times
• Perform any other duties as required

What They Can Offer

• Competitive salary plus monthly bonus
• Full training provided
• Flexible hybrid working arrangements
• Generous annual leave plus public holidays
• Birthday day off
• Company pension scheme

The Person

• Approximately 2+ years’ experience as a Case Manager preferred
• Enthusiastic team player and self-starter
• Strong customer service skills
• Excellent attention to detail and communication skills, including verbal and numerical abilities