Mortgage Case Manager

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a fast-moving, innovative fintech company that is disrupting the mortgage industry! As a Case Manager, you'll play a pivotal role in guiding customers through their mortgage applications from start to finish. In this dynamic environment, your expertise will ensure that each case is handled with precision and care. With a commitment to excellence and a customer-first mindset, you'll thrive in a high-performing team that values collaboration and responsiveness. Enjoy a flexible work culture, generous benefits, and the opportunity to work from anywhere in the world for up to 30 days a year. If you're ready to embrace challenges and make a real impact, this is the place for you!

Benefits

25 days annual leave plus bank holidays

Work from anywhere for up to 30 days

Subsidized private medical insurance

Sick pay and income protection

Critical illness cover

Enhanced parental and adoption pay

Long service recognition

Casual dress code

In-person social events

Mental health support

Qualifications

• 2+ years of experience in end-to-end mortgage case management.
• Strong understanding of the mortgage process and lender requirements.

Responsibilities

• Manage a large pipeline of mortgage cases, ensuring smooth progression.
• Act as main contact between customers and lenders, providing updates.

Skills

Mortgage Knowledge

Case Management

Customer Service

Organizational Skills

Detail Orientation

Job description

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We have a fantastic team of Case Managers and Administrators split into 3 teams of 8-12 members each. Our Administrators handle the majority of keying for applications and DIPs, while our Case Managers take ownership of mortgage cases from submission to completion, acting as true Subject Matter Experts. This setup allows us to provide our customers with a mortgage journey tailored to their needs—no one-size-fits-all approach here.

We move quickly, collaborate closely, and support each other throughout the process. Whether someone is staying put or making a big move, we’re here to make mortgages easier.

How we work

We maintain a flexible yet structured environment to ensure we are available when our customers need us. Our team operates across a variety of shifts between 8 am and 8 pm, totaling 39 hours per week.

What will you be doing?

As an experienced Case Manager, you’ll play a key role in progressing customer mortgage applications from submission to completion efficiently and accurately. You’ll be part of a high-performing team that thrives under pressure and delivers industry-leading service at scale.

Key Responsibilities

• Manage a large pipeline of post-submission mortgage cases (100-140+), ensuring smooth progression to completion.
• Act as the main contact between customers, lenders, conveyancers, and surveyors, providing clear updates at each stage.
• Collaborate closely with our team of Mortgage Experts to achieve the best outcomes for clients.
• Handle DIP submissions, communicate with lenders, chase offers, and check documents.
• Stay informed about lender service levels, rate changes, and policy updates to keep cases on track and optimize turnaround times.
• Specialize in a specific part of the process, becoming a subject matter expert.
• Work in a fast-paced, agile environment where change is constant and responsiveness is crucial.

What do we need from you?

We’re looking for top talent—people who have extensive mortgage knowledge, thrive under pressure, and are committed to excellence.

• At least 2 years of experience in a high-volume, end-to-end mortgage case management role.
• Ability to manage a large caseload with tight deadlines while staying organized and detail-oriented.
• Strong understanding of the full mortgage process and lender requirements.
• Comfortable navigating rate changes, lender SLAs, and maintaining momentum.
• A team player with a customer-first mindset and flexibility to work shifts and Saturdays.

What you’ll get in return..

We believe great people deserve great rewards. Our benefits package includes:

• 25 days annual leave plus bank holidays, your birthday off, a moving house day, and two wellbeing days.
• In-person social events—summer socials and Christmas parties!
• Work from anywhere in the world for up to 30 days per year.
• Subsidized private medical insurance.
• Sick pay and income protection insurance.
• Critical illness cover and death-in-service benefit.
• Enhanced parental and adoption pay.
• Long service recognition (up to £3,000).
• Casual dress code and a relaxed, energetic culture.

Plus access to mental health support via Able Futures and more.

We’re not your average mortgage brokerage. We’re a fast-moving, innovative fintech on a mission to disrupt the industry. Our vibrant, high-energy environment pushes us to deliver smarter solutions and better outcomes. Change is constant here, and so is our drive to work faster, think bigger, and raise the bar.

This role is for top performers—those who thrive under pressure, embrace challenges, and want to build something exceptional. We move fast, demand excellence, and celebrate passion, accountability, and fresh ideas.

Our core behaviors are: Care personally, challenge directly, put people first, keep exploring, love what you do, and always be accountable.

If that sounds like you, we want you to join us on this journey.