Mortgage Broker Account Manager

Together; Heald Green; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

26 days holiday plus birthday day off

Discretionary annual bonus

Shared Reward Bonus

Life assurance

Critical illness cover

Travel season ticket loans

Ride to work scheme

Free local gym access

Bar/restaurant discounts

Job summary

Together, based in Cheadle, Cheshire, is seeking a Mortgage Broker Account Manager to deliver outstanding service to Mortgage Brokers by phone and email, building strong relationships and driving sales end-to-end.

You will work with Account Managers to meet KPI targets, respond to intermediary inquiries, identify opportunities, and promote our products and services. CeMAP or equivalent qualification is required.

Qualifications

• Experience working in Financial Services
• Exceptional relationship building and communication skills
• Strong objection handling and problem solving skills
• CeMAP Qualified or Equivalent

Responsibilities

• Respond to inbound intermediary telephone enquiries, giving exceptional customer service in relation to product and criteria information
• Update the Account Managers with regular feedback from the Brokers and in terms of the market, helping the Account Managers to identify new opportunities
• Identify intermediary needs, clarify information and provide accurate solutions across all product offerings
• Manage new/existing relationships, promoting company's products and services
• Immerse themselves fully in the policies, procedures and the culture of Together to enable a high level representation of the company at all levels with our intermediary partners

Skills

Relationship building

Communication skills

Objection handling

Problem solving

Education

CeMAP Qualified or Equivalent

Job description

• Working Hours: Standard (09:00am-17:30pm)
• Department: Intermediary Relations
• Office or Field Based: Office Based (Cheadle, SK8 3GW)
• Contract type: Permanent

Company Description

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As aMortgage Broker Account Manager,you will deliver outstanding service both on the phone and via emails with key Mortgage Brokers to build strong relationships. You will work with Account Managers to drive sales and ensure that KPI's are met.

As aMortgage Broker Account Manager,we are looking for someone to:

• Respond to inbound intermediary telephone enquiries, giving exceptional customer service in relation to product and criteria information
• Update the Account Managers with regular feedbackfrom the Brokers and in terms of the market, helping the Account Manager's to identify new opportunities.
• Identify intermediary needs, clarify information and provide accurate solutions across all product offerings
• Manage new/existing relationships, promoting company's products and services
• Immerse themselves fully in the policies, procedures and the culture of Together to enable a high level representationof the company at all levels with our intermediarypartners.

Qualifications

• Experience working in Financial Services
• Exceptional relationship building and communication skills
• Strong Objection handling and problem solving skills
• CeMAP Qualified or Equivalent

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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