Mortgage Advisor

Selina Finance; Manchester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

Bank holidays

Remote work allowance

Discretionary bonus (bi-annual)

Health plan

Volunteer allowance

Growth shares

L&D budget

Cycle to work scheme

Pension 3%

Social events

Mental health support

Benefits platform 'Thanks Ben'

Nursery benefit

Job summary

Selina Finance in the United Kingdom is seeking a Secured Loan Advisor to manage an active pipeline from enquiry through completion and to deliver tailored advice based on customers' needs and eligibility.

You will meet personal targets, explain rates and terms, and maintain clear communication while adhering to FCA rules and data protections. CeMAP qualification is required.

Join a growing digital lender with great benefits, a supportive culture and opportunities for career development.

Qualifications

• Proven experience in secured loan or mortgage advice within a regulated environment.
• Strong understanding of FCA rules, secured lending practices, affordability, and risk assessment.
• CeMAP qualified.
• Excellent verbal and written communication skills with the ability to simplify complex information.
• Highly motivated with a customer-first mindset and a strong drive to achieve individual performance targets.
• Competent in using CRM and lead management systems.

Responsibilities

• Manage an active pipeline of secured loan applications, taking ownership from initial enquiry through to completion.
• Deliver tailored advice based on customers' financial needs and eligibility.
• Meet and exceed personal sales targets and conversion goals, contributing to overall business performance.
• Provide detailed explanations of interest rates, repayment terms, fees, and affordability assessments to customers.
• Maintain a high standard of customer communication throughout the process.
• Proactively follow up on new leads and progress opportunities promptly and professionally.
• Collaborate with case managers and underwriters to ensure smooth progression of applications.
• Operate within FCA guidelines and adhere to Consumer Duty, GDPR, and AML policies.
• Assess and document customer affordability and suitability to protect both customer and business.
• Stay current with changes in secured lending regulations and product criteria (CPD).

Skills

Customer focus

CRM proficiency

Verbal and written communication

Education

CeMAP

Tools

CRM systems

Job description

About Selina

At Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We’re achieving this by building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure, and this is where you come in!

We have quite a few things to be proud of:

• We have 19 different nationalities across our London + Manchester offices

• Voted as ‘one of the fastest-growing businesses in the UK’ by Business Leader Growth 500 for 2025

• Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’

• Disability Confident Committed employer

• BCorp Certified

Rated highly in our employee survey on:

Workplace Culture

Work Life/Balance

Employee Recognition

What will you be doing?

• Manage an active pipeline of secured loan applications, taking ownership from initial enquiry through to completion.

• Deliver tailored advice based on customers' financial needs & preferences, and eligibility.

• Meet and exceed personal sales targets and conversion goals, contributing to overall business performance.

• Provide detailed and clear explanations of interest rates, repayment terms, fees, and affordability assessments to customers.

• Maintain a high standard of customer communication, ensuring a positive and informative journey throughout the process.

• Proactively follow up on new leads, ensuring all opportunities are actioned promptly and professionally.

• Maintain accurate and detailed records in CRM systems, ensuring real-time updates on customer interactions and progress.

• Collaborate with case managers and underwriters to ensure seamless progression of applications and early resolution of potential issues.

• Mitigate concerns proactively to ensure the highest chance of case completion success.

• Operate within FCA guidelines and adhere strictly to Consumer Duty, GDPR, and AML policies.

• Accurately assess and document customer affordability and suitability to protect both the customer and business.

• Stay current with changes in secured lending regulations and product criteria to ensure appropriate advice is always given (CPD).

• Liaise effectively with internal teams (case management, underwriting, and sales operations) to keep cases progressing smoothly.

• Provide performance insights and share customer feedback to help shape future improvements.

• Consistently hit agreed KPIs.

• Actively participate in training and development initiatives, continuously improving product knowledge and sales techniques.

• Seek feedback and coaching opportunities to enhance advisory skills and customer outcomes.

About you:

• Proven experience in secured loan or mortgage advice within a regulated environment.

• Strong understanding of FCA rules, secured lending practices, affordability, and risk assessment.

• CeMAP qualified.

• Excellent verbal and written communication skills with the ability to simplify complex information.

• Highly motivated with a customer-first mindset and a strong drive to achieve individual performance targets.

• Competent in using CRM and lead management systems.

What we offer:

• £30,000 - £32,000 base salary, dependant on experience

• 25 days' annual leave, plus bank holidays

• Additional 1 day off for every two years you are with us

• 30 days’ work-from-anywhere allowance

• Bi-annual Bonus (discretionary)

• Health Cash Plan

• Volunteering allowance

• Growth Shares

• Annual L&D budget

• Cycle to work scheme

• 3% pension contribution

• Monthly socials

• Free access to mental health support

• A choice of benefits that work for you, courtesy of our benefits platform, ‘Thanks Ben’

• Annual £60 cycle allowance for Santander cycles or Evans (via ‘Thanks Ben’)

• Workplace Nursery Benefit, allowing eligible nursery costs to be paid via salary sacrifice

Our Values

Our values underpin how we work together as a high-performing team, driving our growth and success.

Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.

Customer Obsessed - We put our customers at the heart of everything we do. We listen to their needs and work tirelessly to provide them with the best possible products and experiences.

Drive Change - We are pioneers in our industry. We are not afraid to challenge the status quo and we constantly seek out new and better ways of doing things. We are agile and adaptable, and we embrace change as an opportunity for growth.

Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.