Mortgage Advisor

Selina Finance | Certified B Corp™; Manchester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

£30,000 - £32,000 base salary

25 days' annual leave

Bank holidays

Work-from-anywhere allowance

Bi-annual Bonus

Health Cash Plan

Volunteering allowance

Growth Shares

Annual L&D budget

Cycle to work scheme

3% pension contribution

Monthly socials

Mental health support

Thanks Ben benefits platform

Cycle allowance

Nursery benefit

Job summary

Selina Finance | Certified B Corp™ is seeking a Mortgage Advisor in the UK to manage a pipeline of secured loan applications from lead to completion. You will provide expert advice, focus on customer service, hit individual targets, and ensure full regulatory compliance.

The role requires CeMAP qualification, strong communication skills, and experience with CRM systems. A customer-first mindset and drive to perform are essential for success.

Qualifications

• Proven experience in secured loan or mortgage advice within a regulated environment.
• Strong understanding of FCA rules, secured lending practices, affordability, and risk assessment.
• Excellent verbal and written communication skills with the ability to simplify complex information.
• Highly motivated with a customer-first mindset and a strong drive to achieve individual performance targets.
• Competent in using CRM and lead management systems.

Responsibilities

• Manage an active pipeline of secured loan applications from enquiry to completion.
• Deliver tailored advice based on customers' financial needs and eligibility.
• Meet and exceed personal sales targets and conversion goals.
• Explain interest rates, repayment terms, fees and affordability clearly to customers.
• Maintain accurate, real-time records in CRM and collaborate with case managers and underwriters.

Skills

Secured loan advice

Mortgage advice

CRM proficiency

Communication skills

Customer-focused

Education

CeMAP qualified

Tools

CRM systems

Job description

About Selina

At Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We’re achieving this by building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

At Selina Finance, our mission is to provide exceptional value with simple and flexible financial products. We’re achieving this by building a next-generation digital lender targeting homeowners across the UK. More than £2tn of equity value is locked up in UK homes, while homeowners still need to rely on high-interest-rate consumer loans, credit cards, or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure, and this is where you come in! We have quite a few things to be proud of:

• We have 19 different nationalities across our London + Manchester offices
• Voted as ‘one of the fastest-growing businesses in the UK’ by Business Leader Growth 500 for 2025
• Voted top 30 of ‘Tempos 100 best start-ups to work for 2023’

Disability Confident Committed employer

BCorp Certified

Rated Highly In Our Employee Survey On

• Workplace Culture
• Work Life/Balance
• Employee Recognition

As a Mortgage Advisor at Selina Finance, you will manage your own pipeline of customer applications from lead to completion, providing expert advice. Your focus will be on delivering outstanding customer service, meeting individual sales targets, and ensuring full regulatory compliance. You’ll play a key role in guiding customers through complex financial decisions, always acting with integrity, transparency, and professionalism.

What will you be doing?

• Manage an active pipeline of secured loan applications, taking ownership from initial enquiry through to completion.
• Deliver tailored advice based on customers' financial needs & preferences, and eligibility.
• Meet and exceed personal sales targets and conversion goals, contributing to overall business performance.
• Provide detailed and clear explanations of interest rates, repayment terms, fees, and affordability assessments to customers.
• Maintain a high standard of customer communication, ensuring a positive and informative journey throughout the process.
• Proactively follow up on new leads, ensuring all opportunities are actioned promptly and professionally.
• Maintain accurate and detailed records in CRM systems, ensuring real-time updates on customer interactions and progress.
• Collaborate with case managers and underwriters to ensure seamless progression of applications and early resolution of potential issues.
• Mitigate concerns proactively to ensure the highest chance of case completion success.
• Operate within FCA guidelines and adhere strictly to Consumer Duty, GDPR, and AML policies.
• Accurately assess and document customer affordability and suitability to protect both the customer and business.
• Stay current with changes in secured lending regulations and product criteria to ensure appropriate advice is always given (CPD).
• Liaise effectively with internal teams (case management, underwriting, and sales operations) to keep cases progressing smoothly.
• Provide performance insights and share customer feedback to help shape future improvements.
• Consistently hit agreed KPIs.
• Actively participate in training and development initiatives, continuously improving product knowledge and sales techniques.
• Seek feedback and coaching opportunities to enhance advisory skills and customer outcomes.

Job Requirements

• Proven experience in secured loan or mortgage advice within a regulated environment.
• Strong understanding of FCA rules, secured lending practices, affordability, and risk assessment.
• CeMAP qualified.
• Excellent verbal and written communication skills with the ability to simplify complex information.
• Highly motivated with a customer-first mindset and a strong drive to achieve individual performance targets.
• Competent in using CRM and lead management systems.

What We Offer

• £30,000 - £32,000 base salary, dependant on experience
• 25 days' annual leave, plus bank holidays
• Additional 1 day off for every two years you are with us
• 30 days’ work-from-anywhere allowance
• Bi-annual Bonus (discretionary)
• Health Cash Plan
• Volunteering allowance
• Growth Shares
• Annual L&D budget
• Cycle to work scheme
• 3% pension contribution
• Monthly socials
• Free access to mental health support
• A choice of benefits that work for you, courtesy of our benefits platform, ‘Thanks Ben’
• Annual £60 cycle allowance for Santander cycles or Evans (via ‘Thanks Ben’)
• Workplace Nursery Benefit, allowing eligible nursery costs to be paid via salary sacrifice

Our Values

• Take Ownership - We all act as owners. We make decisions in the best interest of the company. We pride ourselves on solving problems, not finding barriers. We have a bias for action; we move fast and we deliver.
• Customer Obsessed - We put our customers at the heart of everything we do. We listen to their needs and work tirelessly to provide them with the best possible products and experiences.
• Drive Change - We are pioneers in our industry. We are not afraid to challenge the status quo and we constantly seek out new and better ways of doing things. We are agile and adaptable, and we embrace change as an opportunity for growth.
• Empower Our Team - We believe that collaboration and teamwork are the cornerstones of success and we set up our team for great achievements.

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.