Senior Mortgage Propositions Manager

Nottingham Building Society; Nottingham; Hybrid; GBP 79,200 - 96,800; Full time

Benefits offered by this job

Competitive salary

Annual discretionary bonus

Healthcare scheme

27 days annual leave

Car allowance

Enhanced family leave

Job summary

A mutual organization in Nottingham is looking for a Senior Manager - Mortgage Proposition to develop and manage its mortgage product range. This pivotal role requires a data-driven leader to improve customer outcomes and shape product strategies. Candidates should have extensive experience in the UK mortgage sector and strong analytical capabilities. The role offers a competitive salary, flexible hybrid working, and a commitment to personal development and community challenges.

Qualifications

• Experience designing Financial Services products with a customer-focused approach.
• Strong knowledge of the UK Mortgage market and industry trends.
• Proven track record in leading teams and managing mortgage products.

Responsibilities

• Manage the Society’s new and existing customer mortgage product ranges.
• Use data to design and develop new mortgage products.
• Coach and develop a team of Mortgage SMEs.
• Drive for good customer outcomes in all aspects of product manufacturing.

Skills

Data-driven approach

Customer-centric design

Analytical skills

Relationship building

Management experience

Job description

Overview

Location: Head Office, Nottingham (hybrid working, 2 days a week onsite)

Salary: Up to £88,000 (Depending on experience)

We have an exciting new opportunity for a Senior Manager - Mortgage Proposition to join the Society!

In this leadership team role, you will join our Mortgage Product team supporting the Society’s goal to help our customers own their own home; you will play a key role in the on-going development of our evolving Mortgage Proposition to support the delivery of our new strategic blueprint.

You will be responsible for the full end-to-end product lifecycle, with clear accountability for shaping, delivering and continuously evolving the Mortgage Proposition. You will ensure products are designed, implemented and evaluated in line with business objectives, delivering strong customer outcomes across every aspect of proposition design and delivery.

We are looking for a curious, collaborative and customer-obsessed leader to drive the evolution of our mortgage ecosystem, using insight, innovation and data to strengthen our proposition and respond to changing customer needs. This is a fantastic opportunity to work with great people and play a key role in our exciting Society-wide transformation.

Responsibilities

Here’s a taste of what you will be doing:

• Manage and develop the Society’s new business and existing customer mortgage product ranges, across Residential and Specialist markets
• Harness a data-driven approach to design and develop new mortgage products and propositions, meeting the needs of our priority customer group
• Support the Head of Mortgage Product & Proposition across the Mortgage Transformation Programme
• Enhance and embed the mortgage product risk framework
• Lead, coach and develop a team of Mortgage SME’s, striking the right blend of support and challenge, and empowering colleagues to reach their full potential
• Champion the Customer/Intermediary and drive for good customer outcomes in all aspects of mortgage product manufacture, implementation, measurement and change
• Take an ‘outside-in’ approach to innovative practices, using external market and alternative industry insight and approaches to evolve ways of working and future product design
• Foster collaboration across the Society and actively influence and help shape senior leadership thinking, proposing recommendations in support of strategy execution and ways of working

Qualifications

• Experience designing or developing Financial Services products and propositions, adopting a data-driven, customer-centric approach to meeting customer needs
• Management of mortgage product ranges across Residential and Specialist markets, either inside or outside of UK
• Highly developed understanding of the UK Mortgage market, including industry hot topics, market trends, competitor landscape and key customer challenges/opportunities
• Sound analytics skills with an ability to use complex information to build compelling business recommendations
• Experience contributing to mortgage or broader organisation-wide strategies
• Strong track record in managing and leading people, resulting in quality business delivery outcomes and tangible personal growth and development of colleagues
• Ability to build credible relationships with a wide range of stakeholders across different disciplines

What we offer

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 27 days annual leave plus bank holidays, car allowance and enhanced family leave
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

Diversity and About us

Embracing Diversity Together: We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.