Junior Completions Manager

Recognise Bank; Milton Keynes; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Private Medical Care with Vitality

Enhanced Pension Scheme

Discretionary Company Bonus

Generous annual leave

Job summary

Recognise Bank is recruiting a Junior Completions Manager to support the completions team in progressing credit‑approved deals from approval to drawdown. You will coordinate tasks, maintain accurate records, and communicate with Lending Managers, Underwriters, Legal and third‑party suppliers to keep cases on track.

You will perform KYC/AML checks, credit searches, and data entry, ensuring compliance with regulatory requirements and SLAs while contributing to a high‑quality customer experience.

Qualifications

• GCSE English and Maths (or equivalent) at minimum grade C/4.
• At least 2 years’ experience in financial services, lending ops or related admin.
• Basic understanding of lending products and the sector.
• Knowledge of KYC/AML principles and compliance.
• Experience with credit searches and World-Check checks.
• Proficient in using systems to manage workflows and records.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• High accuracy and attention to detail.
• Proactive, enthusiastic and process-driven; able to work in a team.
• Willingness to learn and develop.

Responsibilities

• Progress credit-approved deals from approval to drawdown within timescales.
• Monitor and manage an allocated pipeline of transactions.
• Liaise with Lending Managers, Underwriters, Legal, Compliance, customers and third parties.
• Coordinate pre-drawdown requirements and document review.
• Perform KYC/AML checks in line with regulatory requirements.
• Maintain accurate loan data and customer records.
• Provide regular updates to stakeholders and manage expectations.
• Ensure activities comply with policies, risk frameworks, and SLAs.
• Utilise systems to record, track and manage deal progression.
• Support UAT, testing and continuous process improvements.
• Contribute to operational reporting and pipeline updates.
• Complete Experian checks and other due diligence as required.

Skills

GCSE English & Maths

Financial services experience

KYC & AML knowledge

Credit searches & World-Check

Systems & workflows

Organisational skills

Communication skills

Attention to detail

Team collaboration

Proactive & process-driven

Customer-focused

Education

GCSE English & Maths

Tools

nCino

CRM systems

Job description

Hello,

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.

Our values shape how we work and grow together:

Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.

Be brilliant: We show up with curiosity and energy, always striving for better.

Do the right thing: We act with integrity, responsibility, and care in everything we do.

Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

About the role

The Junior Completions Manager supports the Completions team in progressing credit-approved deals through to drawdown, ensuring transactions move efficiently and accurately through each stage of the process. The role focuses on effective task management, process execution, and administr ative support across the deal pipeline, whilst taking ownership of and managing a pipeline of credit-approved deals . Working closely with internal teams and third-party suppliers, the Junior Completions Manager helps coordinate activities, maintain accurate records, and provide timely updates, contributing to the delivery of a high-quality customer experience and the successful completion of transactions within agreed service levels and timescales.

Key Responsibilities

• Support the progression of credit-approved deals from approval through to drawdown, ensuring all required actions are completed accurately and within agreed timescales.
• Monitor and manage an allocated pipeline of transactions, proactively identifying and escalating queries, delays, and bottlenecks to support timely completions.
• Liaise with Lending Managers, Underwriters, Legal, Compliance, customers, introducers, solicitors, valuers, and other third-party suppliers to support the smooth progression of cases.
• Coordinate the completion of pre-drawdown requirements, ensuring documents, conditions, and supporting information are obtained and reviewed in line with procedures.
• Complete Know Your Customer (KYC), Anti-Money Laundering (AML), credit searches, and fraud checks in accordance with regulatory requirements and internal policies.
• Ensure accurate and timely entry and maintenance of loan data and customer records across internal systems.
• Maintain regular communication with stakeholders, providing updates on case progress and supporting the management of expectations throughout the completion process.
• Ensure all activities are completed in accordance with internal policies, risk frameworks, regulatory requirements, and service level agreements (SLAs).
• Utilise internal systems effectively to record, track, and manage deal progression, ensuring data accuracy and completeness.
• Support the testing, implementation, and ongoing enhancement of operational systems and processes, including participation in User Acceptance Testing (UAT).
• Identify opportunities to improve workflows, increase efficiency, and enhance customer experience through continuous process improvement initiatives.
• Contribute to operational reporting by maintaining accurate records and providing updates on pipeline activity when required.
• Complete Experian credit searches, World-Check screening, fraud checks, and other due diligence activities for own deals and in support of wider team completions, ensuring results are accurately recorded and escalated where appropriate. Internal/Confidential
• Obtain, review, and validate customer information and supporting documentation to satisfy onboarding, compliance, and pre-drawdown requirements across own and shared pipeline cases.

Required Skills & Experience

• GCSE (or equivalent) in English and Mathematics (Grade C/4 or above) .
• Minimum of 2 years’ experience in financial services, lending operations, or a related administrative environment.
• Basic understanding of lending products and the financial services sector.
• Knowledge of KYC and AML principles, with a proactive approach to maintaining compliance and identifying potential risks during completion activities
• Practical experience undertaking credit searches and World-Check checks, ensuring accurate due diligence and adherence to regulatory and internal requirements.
• Proficient in using systems and technology to manage workflows, maintain accurate records, and support operational processes.
• Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with the confidence to build effective working relationships with internal and external stakeholders.
• High level of accuracy and attention to detail, with a commitment to producing quality work.
• Proactive, enthusiastic, and process-driven, with a strong willingness to learn and develop.
• Ability to work collaboratively within a team while taking ownership of assigned responsibilities.
• Strong problem-solving skills and the ability to follow processes while using initiative to resolve routine issues.
• Customer-focused approach, with a commitment to delivering a high-quality service experience.

Desirable:

• CeMAP or other relevant financial services qualification.
• Qualification in Banking, Finance, Business Administration, or a related discipline.
• AML, KYC, Financial Crime, or Compliance-related certification.
• Experience within bridging finance, property finance, or property lending is preferred
• Experience using lending, CRM, or workflow management systems; experience with nCino is advantageous.

£35,000 - £45,000 a year

Why join?

At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference, supported to be brilliant with a can do will doattitude, and trusted to do the right thing.

We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.

Here’s what you can look forward to:

Competitive Time Off– Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.

Work From Anywhere– Up to 6 weeks per year to work remotely from anywhere in the world.*

Learning & Development– Tailored training and support to grow your skills and achieve your professional goals.

Hybrid Working– To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.**

Private Medical Care with Vitality – Comprehensive healthcare coverage to keep you healthy.

Enhanced Pension Scheme– Helping you plan and save for a secure future.

Maternity, Paternity & Adoption Pay– Supporting you and your family during important life moments.

Discretionary Company Bonus– Rewarding your contribution to our shared success.

If you'recurious,driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.

*Subject to company policy.

**This arrangement may vary during the induction period.