Mortgage Administrator

Dexters; Greater London; Remote; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Progression

Training and development

Holiday allowance

Wellbeing programs

Discounts: beauty & fitness

Season ticket loan

Cycle-to-work

Parental leave

Volunteer day

Job summary

Dexters in Hampton Hill is seeking an administrative and sales support assistant to help financial advisers deliver a five-star service from start to finish. You will ensure mortgage documents are compliant and coordinate with lenders and clients throughout the process.

Working hours are Monday to Friday, 8:30am to 5:30pm. The role requires strong organisation, excellent English, and a confident telephone manner to manage deadlines and maintain client satisfaction.

Qualifications

• Good working knowledge of Microsoft Word, Excel and Outlook.
• Well-spoken with excellent knowledge of English.
• Confident telephone manner.
• Excellent time management and ability to prioritise and organise own workload.
• Ability to work under extreme pressure to meet deadlines.

Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations.
• Liaise between lenders, solicitors, advisers and clients.
• Acting as the main point of contact for mortgage progression through to offer.
• Ensuring the products selected remains the best for our client.
• Follow up and chase Mortgage Reviews.
• Organising calls for clients due for a re-mortgage to retain existing business.

Skills

Telephone manner

Time management

Prioritisation

Customer service

Attention to detail

Organised

Team player

Self-motivation

English proficiency

Tools

Microsoft Word

Excel

Outlook

Job description

To provide administrative and sales support to financial advisers and their team to ensure clients receive a 5 star service from start to finish. Providing support to clients after a mortgage application has been submitted by ensuring all documents are compliant and liaising with mortgage lenders.

Hours: Monday-Friday 8.30am-5:30pm

Location: Hampton Hill

Salary: £26,500-£28,000 DOE

Key Responsibilities

• Checking files to ensure all documents provided are compliant, under FCA regulations
• Liaise between lenders, solicitors, advisers and clients
• Acting as the main point of contact for mortgage progression through to offer
• Ensuring the products selected remains the best for our client
• Follow up and chase Mortgage Reviews
• Organising calls for clients due for a re-mortgage to retain existing business.

Requirements

• Good working knowledge of Microsoft word, Excel and outlook
• Well-spoken with excellent knowledge of the English Language
• Confident telephone manner
• Excellent time management skills with ability to prioritise and organise own workload
• Ability to work under extreme pressure to meet deadline

Skills

• Excellent attention to detail
• Highly organised
• Team player, flexible and keen to get involved in a number of different tasks
• Friendly and Polite with a positive “nothing is too much trouble” approach
• Self-motivated and able to work alone
• Committed to providing excellent customer service

What We Offer

• Progression: Fast-track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.