Mortgage Administrator

Acorn by Synergie; Chippenham; Hybrid; GBP 23,429 - 31,696; Full time

Benefits offered by this job

Free on-site parking

Pension scheme

Career development opportunities

Friendly and vibrant culture

Job summary

Acorn by Synergie in Chippenham is seeking a Mortgage Administrator Coordinator to join a leading specialist mortgage brokerage. You will support a team of Mortgage Brokers, manage applications from submission to completion, and deliver exceptional customer service throughout the process.

Key duties include liaising with lenders and solicitors, maintaining confidential data in CRM, and drafting correspondence. After probation, hybrid working (3 days in office, 2 days remote) is available.

Qualifications

• Previous administrative experience is essential.
• Experience within mortgages or financial services is desirable.
• Excellent written and verbal communication.

Responsibilities

• Provide administrative support to a team of specialist Mortgage Brokers.
• Manage mortgage applications from submission to completion.
• Liaise with lenders, solicitors, surveyors, estate agents, and customers to progress cases.
• Enter and maintain confidential client information accurately within specialist mortgage CRM systems.
• Ensure all records are accurate, up to date, and compliant.
• Handle incoming telephone calls and email enquiries professionally.
• Draft professional correspondence, letters, and documentation using Microsoft Office.
• Welcome office visitors and assist with general office administration.
• Maintain office supplies and place orders when required.
• Liaise with the management team regarding case progression and operational updates.

Skills

Administrative experience

Communication skills

Organisational skills

Attention to detail

Discretion

Mortgage industry knowledge

Financial services knowledge

Mortgage CRM familiarity

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Mortgage Administrator | Mortgage Administrator Coordinator | Mortgage Case Administrator

Chippenham | £27,562 per annum + Bonus | Full-time | Permanent | Hybrid (3 Days Office / 2 Days Home after Probation)

Introduction

Acorn by Synergie is recruiting for a Mortgage Administrator Coordinator to join a leading specialist mortgage brokerage based in Chippenham. This is an excellent opportunity for an experienced Mortgage Administrator, Mortgage Case Administrator, Financial Services Administrator, or Mortgage Support Coordinator to join a growing and award-winning business that has been supporting property investors for over 20 years. Working closely with a team of specialist Mortgage Brokers, you'll provide high-level administrative support, manage mortgage applications from submission through to completion, and deliver exceptional customer service throughout the mortgage process.

Key Duties

• Provide proactive administrative support to a team of specialist Mortgage Brokers.
• Manage mortgage applications from submission through to completion.
• Liaise with lenders, solicitors, surveyors, estate agents, and customers to progress cases.
• Enter and maintain confidential client information accurately within specialist mortgage CRM systems.
• Ensure all records are accurate, up to date, and compliant.
• Handle incoming telephone calls and email enquiries professionally.
• Draft professional correspondence, letters, and documentation using Microsoft Office.
• Welcome office visitors and assist with general office administration.
• Maintain office supplies and place orders when required.
• Liaise with the management team regarding case progression and operational updates.

Requirements

• Previous administrative experience is essential.
• Experience within mortgages, financial services, banking, or the property sector is highly desirable.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills with the ability to prioritise a busy workload.
• High level of accuracy and attention to detail when processing confidential financial information.
• Professional and discreet approach to handling sensitive information.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience using mortgage CRM or financial services systems is advantageous.

What We Offer

• Salary of £27,562 per annum, plus bonus.
• Monday to Thursday, 9am-5:30pm.
• Friday, 9am-5pm.
• Hybrid working available after successful completion of a six‑month probation (3 days office / 2 days home).
• Free on‑site parking.
• Competitive annual leave allowance plus bank and religious holidays.
• Pension scheme.
• Ongoing career development opportunities.
• Friendly and vibrant company culture.

Interested?

If you’re an experienced Mortgage Administrator, Mortgage Case Administrator, Mortgage Coordinator, Financial Services Administrator, Mortgage Processing Administrator, or Broker Support Administrator looking for your next opportunity in Chippenham, apply today with your up‑to‑date CV.