Hybrid Mortgage Case Coordinator - Career Growth

Acorn by Synergie; Chippenham; Hybrid; GBP 24,805 - 30,318; Full time

Benefits offered by this job

Salary £27,562 per annum

Hybrid working after probation

Free on-site parking

Pension scheme

Career development opportunities

Friendly and vibrant culture

Job summary

Acorn by Synergie in Chippenham is seeking a Mortgage Administrator Coordinator to join a leading mortgage brokerage. You’ll provide high-level admin support, manage applications from submission to completion, and deliver outstanding service to clients and brokers.

Hybrid role (3 days in the office, 2 days at home) after probation, with a salary of £27,562 per year plus bonus. The team values accuracy, organisation, and discretion in handling confidential financial information.

Qualifications

• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail when handling confidential financial information.
• Strong organisational and time management skills with the ability to prioritise a busy workload.
• Professional and discreet approach to handling sensitive information.

Responsibilities

• Provide proactive administrative support to a team of specialist Mortgage Brokers.
• Manage mortgage applications from submission through to completion.
• Liaise with lenders, solicitors, surveyors, estate agents, and customers to progress cases.
• Enter and maintain confidential client information accurately within specialist mortgage CRM systems.
• Ensure all records are accurate, up to date, and compliant.
• Handle incoming telephone calls and email enquiries professionally.
• Draft professional correspondence, letters, and documentation using Microsoft Office.
• Welcome office visitors and assist with general office administration.
• Maintain office supplies and place orders when required.
• Liaise with the management team regarding case progression and operational updates.

Skills

Verbal communication

Written communication

Organisational skills

Time management

Attention to detail

Discretion

Microsoft Word

Microsoft Excel

Outlook

Mortgage CRM

Tools

Microsoft Word

Microsoft Excel

Outlook

Mortgage CRM

Job description

Acorn by Synergie in Chippenham is seeking a Mortgage Administrator Coordinator to join a leading mortgage brokerage. You’ll provide high-level admin support, manage applications from submission to completion, and deliver outstanding service to clients and brokers.

Hybrid role (3 days in the office, 2 days at home) after probation, with a salary of £27,562 per year plus bonus. The team values accuracy, organisation, and discretion in handling confidential financial information.