Mortgage Account Manager

Mortgage Advice Bureau; Milton Keynes; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a dynamic and award-winning mortgage broker as an Adviser Recruitment Consultant. This full-time, permanent position is perfect for those with a friendly telephone manner and a passion for customer service. You'll collaborate closely with mortgage brokers, guiding clients from initial enquiry to completion. With excellent communication skills, you'll thrive in a supportive environment that values your contributions. Enjoy perks like a company bonus scheme, free on-site parking, and increased annual leave with service. This is a fantastic opportunity to grow your career in a respected industry.

Benefits

Company bonus scheme

Free on-site parking

Birthday off each year

Annual leave increases with service

Qualifications

• Experience in the mortgage industry is an advantage but not essential.
• Confident and friendly telephone manner is essential.

Responsibilities

• Make outbound calls to potential customers from warm leads.
• Update customer records in our database.

Skills

Fluent in English (written and verbal)

Excellent interpersonal skills

Strong telephone communication skills

Customer service experience

Organizational skills

Job description

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Adviser Recruitment Consultant at Mortgage Advice Bureau

Mortgage Advice Bureau (MAB) are a nationally recognised mortgage broker and network, winners of over 250+ awards in the past 5 years and continually growing.

Do you want to work for a market leading, award winning estate agency business who are growing in your area and are seeking experienced, driven individual to join them on their journey? If you can start a conversation with anyone and can make people feel at home in seconds then you are probably who we are looking for!

This is a full time and permanent position for someone who wants to be part of a dynamic business. A confident, but friendly, telephone manner is essential as you will be the first point of contact for new enquiries.

You’ll be working closely with our mortgage brokers and introducers to support the client through their journey from day one through to completion.

The role will require a high standard of customer service along with being organised and proactive in ensuring you and the team make every client feel like our only client. It is also important that you are organised and confident updating a database with accurate information as well as e-mailing clients in a professional manner.

The role would involve completing fact finds with the client, so an inquisitive, trustworthy, and confident personality will be required.

The role will be based in our Milton Keynes office working 9am to 6pm Monday to Friday with 1 hour lunch, alongside both mortgage & protection brokers and our support team.

A previous role working in either mortgages, protection, conveyancing or estate agency would give you a head start, but is not essential. If you have been a broker previously but don't want to advise anymore, or if you have been a mortgage administrator/case progressor then we would love to hear from you!

This position is eligible for our company bonus scheme, has free on site parking, offers your birthday off each year, and annual leave that increases with every year of continuous service.

Responsibilities:

- Make outbound calls to potential customers from warm leads

- Introduce and promote our products or services to potential customers

- Provide information about product features, pricing, and benefits

- Answer customer questions and address concerns

- Update customer records in our database and stay in contact between initial enquiry until completion.

- Collaborate with the mortgage adviser team to identify opportunities for upselling or cross-selling.

- Maintain a high level of professionalism and customer service during all interactions

Skills:

- Mortgage industry experience an advantage but isn't essential

- Fluent in English, both written and verbal communication, with a good attention to detail

- Excellent interpersonal and communication skills

- Strong telephone communication skills

- Ability to work independently and as part of a team

If you are looking for an exciting opportunity to be part of our growing team please send us your CV today!

Job Types: Full-time, Permanent

Pay: £24,000.00-£28,000.00 per year

Additional pay:

• Commission pay
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

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