Facilities Management Monitoring Officer

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 32,000 - 39,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a proactive Facilities Management Monitoring Officer to support the delivery of safe, high-quality and compliant facilities services across its hospital and community sites in Buckinghamshire.

Working within the Property Services Team, you will monitor and audit in-house and contracted services, including cleaning, catering, waste management, portering, and maintenance, ensuring compliance with KPIs and national standards.

Qualifications

• A-level or NVQ Level 3 qualification.
• Customer service training.

Responsibilities

• Audit, inspections and service reviews across Trust sites against specifications, contracts, KPIs and national standards.
• Provide assurance that healthcare cleaning services comply with NHS National Standards of Healthcare Cleanliness, Infection Prevention and Control and relevant legislation.
• Analyse performance data, produce reports, identify trends and work with contractors, operational teams, clinical colleagues and service users to drive service excellence and compliance.
• Monitor and audit in-house and contracted services (cleaning, catering, waste, portering, accommodation and maintenance).

Skills

Organisation / prioritisation

Healthcare standards knowledge

Initiative

MS Office

Decision making

Education

A-level / NVQ3

Customer Service training

Job description

Facilities Management Monitoring Officer

Band 5

Main area Facilities management monitoring officer Grade Band 5 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (The ability to work across sites i.e. Stoke Mandeville Hospital and Wycombe Hospital) Job ref 434-C8137954-A

Site Stoke Mandeville Hospital Town Aylesbury Salary £32,073 - £39,043 per annum - pro rata for part time Salary period Yearly Closing 08/11/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to a family friendly, inclusive employer.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

Buckinghamshire Healthcare NHS Trust is seeking a proactive and detail-oriented Facilities Management Monitoring Officer to support the delivery of safe, high-quality and compliant facilities services across its hospital and community sites.

This role is ideal for individuals with experience in facilities management, healthcare, hospitality, hotel operations, auditing, compliance, quality assurance or housekeeping services. Candidates with backgrounds in hotel auditing, accommodation services, guest experience or hospitality quality management are encouraged to apply.

Working within the Property Services Team, you will monitor and audit both in-house and contracted services, including cleaning, catering, waste management, portering, accommodation and maintenance, ensuring compliance with contractual requirements, statutory obligations, key performance indicators (KPIs) and Trust standards.

Main duties of the job

You will undertake audits, inspections and service reviews across Trust sites, assessing service performance against specifications, contracts, KPIs and national standards.

A key responsibility will be providing assurance that healthcare cleaning services comply with the NHS National Standards of Healthcare Cleanliness, Infection Prevention and Control requirements, and relevant legislation. You will evaluate cleanliness and environmental standards in clinical and non-clinical areas, identify risks and improvement opportunities, and support actions that enhance quality, safety and patient experience.

The role is well suited to candidates experienced in auditing, quality inspections, housekeeping standards, service monitoring and continuous improvement. You will analyse performance data, produce reports, identify trends and work collaboratively with contractors, operational teams, clinical colleagues and service users to drive service excellence and compliance.

The successful candidate will have strong organisational and analytical skills, excellent attention to detail, and the ability to manage competing priorities in a complex operational environment. Experience in healthcare facilities, hospitality quality assurance, compliance auditing or service performance management is desirable.

This is an excellent opportunity to apply auditing and quality assurance expertise within the NHS, helping to ensure safe, clean and welcoming environments that support outstanding patient care

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person specification

SKILLS, ABILITIES & KNOWLEDGE

• Excellent organisation skills/ ability to prioritise and manage workload
• National Standards of Healthcare Cleanliness 2021 and National Standards for Healthcare Food and Drink knowledge.
• Working on own initiative with minimal supervision.
• Intermediate IT skills including Microsoft Office package.
• Ability to make sound judgement and decisions.

EXPERIENCE

• Managing contractors
• Working with outsourced FM service delivery partners as well as inhouse delivery model
• Producing/ drafting reports
• Providing assurance to stakeholders through auditing

• Working in customer service environment
• Working in Healthcare
• Working with confidential/ sensitive/ identifiable information
• Dealing with complaints
• Leading and minuting meetings with external partners.

EDUCATION, QUALIFICATIONS & TRAINING

• A-level or NVQ Level 3
• Customer Service training

SPECIAL CIRCUMSTANCES

• Ability to travel between sites
• Flexibility around working hours i.e. shift pattern to cover the monitoring of service delivery during unsociable hours

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.