Facilities Monitoring Officer

National health service; Broughton; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

On-site Nursery

Wellness Centre

Staff networks

Awards ceremonies

Job summary

Portsmouth Hospitals University NHS Trust is seeking a proactive Monitoring Officer to oversee soft Facilities Management (FM) services at Queen Alexandra Hospital, Portsmouth. The role is site-based with travel between Trust sites and supports delivery of FM contracts under the PFI arrangement.

You will monitor performance, collect data, prepare reports for stakeholders and contribute to service improvements within the Estates & Facilities team.

Qualifications

• Experience in health service, or related area for at least 1 year.
• Experience carrying out quality assurance audits in a Hospital FM setting.
• Knowledge of FM services in hospital environments.
• Experience carrying out audits against standardized documentation.

Responsibilities

• Monitor service performance and compliance across FM services under the PFI contract at Queen Alexandra Hospital, Portsmouth.
• Undertake audits, inspections and investigations across multiple service areas.
• Analyse performance data and prepare reports for Trust stakeholders.
• Support contract management activities including variations and service improvement.
• Contribute to environmental and sustainability initiatives.
• Collaborate with contractors and internal teams to drive improvement.

Skills

Data collection

Reporting

Prioritisation

Computers

Systems design

Planning

Record keeping

Facilities Management

Presentation skills

Education

GCSEs English and Maths

Tools

Windows OS

Job description

Monitoring Officer to support the delivery and assurance of Soft
Facilities Management (FM) services across our sites.This is a key role within our Estates and Facilities team,
ensuring that services such as cleaning, catering, waste, security and
portering meet contractual standards and contribute to a safe, high-quality
environment for patients, staff and visitors.Main duties of the jobKey duties include:Monitoring performance against service specifications and
contractual standardsUndertaking audits, inspections and investigations across
multiple service areasAnalysing performance data and preparing reports for Trust
stakeholdersSupporting contract management activities, including
variations and service improvementContributing to environmental and sustainability initiativesWorking collaboratively with contractors and internal teams
to drive continuous improvementAbout usWorking as a partnership, both Isle of Wight NHS Trust and
Portsmouth Hospitals University NHS Trust have a shared vision for excellence
in care for our patients and communities; with a set of strategic aims
underpinning how we will achieve this.The single corporate service is delivered across both
organisations. You may be based at either IWT or PHU and individuals may be
required to undertake business travel between sites. For leaders managing staff
across multi-site locations, you will need to be visible and provide in person
leadership. The arrangements and frequency will be agreed locally.The health and wellbeing of our staff is at the forefront of
everything we do. We are proud to be able to offer our staff some fantastic
benefits including our on-site Nursery, access to our free Beach Hut for those
long summer days, our on-site Wellness Centre including a gym and a swimming
pool, access to our fantastic staff networks including LGBTQ, Race Equality and
DisAbility, and awards ceremonies to recognise your achievements. We believe we
can offer support to all of our staff when they need it the most.We welcome the unique contributions that you can bring in
terms of your education, opinions, culture, ethnicity, race, sex, gender
identity and expression, nation of origin, age, languages spoken, veterans'
status, colour, religion, disability, sexual orientation, and beliefs.DetailsDate posted19 June 2026Pay schemeAgenda for changeBandBand 4Salary
28,392 to 31,157 a year
ContractPermanentWorking pattern
Full-time
Reference numberREF2401EJob locationsQueen Alexandra HospitalSouthwick Hill RoadPortsmouthHampshirePO6 3LYUnited KingdomJob descriptionJob responsibilitiesYou will be responsible for monitoring service performance and compliance across a wide range of facilities services delivered under the Private Finance Initiative (PFI) contract at Queen Alexandra Hospital, Portsmouth.The role is site-based but part of a wider corporate service supporting both Trusts, with some travel between sites.We are looking for someone who:Has strong attention to detail and analytical skillsCan organise and prioritise a varied workloadCommunicates clearly and confidently with a range of stakeholdersIs comfortable working with data and producing reportsHas a proactive approach to problem solving and service improvementExperience in facilities management, healthcare or auditing would be advantageous, but we are equally interested in individuals with transferable skills and a willingness to
learn.Working in the NHS offers the opportunity to make a real difference every day. In this role, you will:Contribute directly to improving the patient environment and experienceWork within a supportive, collaborative Estates & Facilities teamGain exposure to a wide range of FM services and contract managementBe part of an organisation committed to quality, sustainability and continuous improvementPlease refer to enclosed full job description for further details.
EssentialExperience within the health service, or related area for a minimum of 1 year.Experience of carrying out quality assurance audits in a Hospital FM setting.In-depth working experience of FM services in the hospital setting.Experience of carrying out audits against standardized documentation.
Skills and Knowledge
EssentialAbility to gather data, compile information, and prepare reports.Skill in organizing resources and establishing priorities.Skill in the use of computers, preferably in a PC, Windows-based operating environment.Ability to design and implement systems necessary to collect, maintain and analyse to communicate effectively, both orally and in writing.Ability to develop, plan, and implement short- and long-range goalsAbility to develop and maintain record keeping systems and procedures.Knowledge of Facilities Management services.Presentation skills., EssentialGood general education (GCSEs or equivalent, including English and Maths).Evidence of relevant training or experience in FM, auditing, compliance, or data analysis.DesirableQualification or training in Facilities Management, Environmental Management, or related field.Background in healthcare, estates, or contract monitoring environments.
Person Specification
Experience
EssentialExperience within the health service, or related area for a minimum of 1 year.Experience of carrying out quality assurance audits in a Hospital FM setting.In-depth working experience of FM services in the hospital setting.Experience of carrying out audits against standardized documentation.
Skills and Knowledge
EssentialAbility to gather data, compile information, and prepare reports.Skill in organizing resources and establishing priorities.Skill in the use of computers, preferably in a PC, Windows-based operating environment.Ability to design and implement systems necessary to collect, maintain and analyse to communicate effectively, both orally and in writing.Ability to develop, plan, and implement short- and long-range goalsAbility to develop and maintain record keeping systems and procedures.Knowledge of Facilities Management services.Presentation skills., EssentialGood general education (GCSEs or equivalent, including English and Maths).Evidence of relevant training or experience in FM, auditing, compliance, or data analysis.DesirableQualification or training in Facilities Management, Environmental Management, or related field.Background in healthcare, estates, or contract monitoring environments.Employer detailsEmployer namePortsmouth Hospitals University NHS TrustAddressQueen Alexandra HospitalSouthwick Hill RoadPortsmouthHampshirePO6 3LYUnited KingdomEmployer's websiteEmployer detailsEmployer namePortsmouth Hospitals University NHS TrustAddressQueen Alexandra HospitalSouthwick Hill RoadPortsmouthHampshirePO6 3LYUnited KingdomEmployer's website
Job responsibilitiesYou will be responsible for monitoring service performance and compliance across a wide range of facilities services delivered under the Private Finance Initiative (PFI) contract at Queen Alexandra Hospital, Portsmouth.The role is site-based but part of a wider corporate service supporting both Trusts, with some travel between sites.We are looking for someone who:Has strong attention to detail and analytical skillsCan organise and prioritise a varied workloadCommunicates clearly and confidently with a range of stakeholdersIs comfortable working with data and producing reportsHas a proactive approach to problem solving and service improvementExperience in facilities management, healthcare or auditing would be advantageous, but we are equally interested in individuals with transferable skills and a willingness to learn.Working in the NHS offers the opportunity to make a real difference every day. In this role, you will:Contribute directly to
Job summaryNHS Band 4 Salary: 28,392 - 31,157 per annumHours per Week: full time 37.5Contract Type: PermanentWe are seeking a proactive and detail-focused Facilities