Money Matters Caseworker - Financial Support & Benefits

Rochdale Boroughwide Housing (RBH); Rochdale; Presencial; GBP 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mileage allowance

30 days annual leave + bank holidays

Option to buy up to 5 extra days

5 extra days after 5 years

Pension matched up to 8%

Flexible smart working arrangements

Healthcare cashback and gym discount

Employee Assistance Programme 24/7

Volunteering days

Enhanced family-friendly policies

Resumo da oferta

Rochdale Boroughwide Housing is seeking a Money Matters Caseworker to join the Tenancy Sustainability Service. You will deliver specialist welfare benefits, debt advice and financial inclusion support to help customers maximise income and sustain tenancies.

Role involves case management, advocacy, and collaboration with partner organisations to improve financial resilience and prevent homelessness. A driving licence and IT proficiency are required; CertMAP is desirable.

Qualificações

• Experience providing advice in welfare benefits, debt or housing.
• Understanding of welfare benefits, debt and housing legislation.
• Experience managing a demanding caseload and prioritising effectively.
• Strong communication and relationship-building skills.
• Ability to work with customers facing complex circumstances.
• Good IT skills and Microsoft Office.
• Full driving licence and access to a vehicle for business use.

Responsabilidades

• Provide specialist welfare benefits, debt and financial inclusion advice.
• Help customers maximise income and access entitlements.
• Assist with benefit claims, reconsiderations, appeals and reviews.
• Address priority debts and establish realistic repayment plans.
• Work to prevent rent arrears, tenancy breakdown and homelessness.
• Identify and support vulnerable customers with tailored interventions.
• Access grants and external funding for essential needs and fuel poverty.
• Build relationships with local authorities, DWP, Citizens Advice and creditors.
• Deliver financial inclusion initiatives and campaigns.
• Maintain accurate case records and contribute to service improvements.
• Provide training and advice to colleagues.

Conhecimentos

Welfare benefits knowledge

Debt advice

Housing experience

Customer support

IT skills

Driving licence

Formação académica

Institute of Money Advisers CertMAP (desirable)

Descrição da oferta de emprego

Rochdale Boroughwide Housing is seeking a Money Matters Caseworker to join the Tenancy Sustainability Service. You will deliver specialist welfare benefits, debt advice and financial inclusion support to help customers maximise income and sustain tenancies.

Role involves case management, advocacy, and collaboration with partner organisations to improve financial resilience and prevent homelessness. A driving licence and IT proficiency are required; CertMAP is desirable.