Money Matters Caseworker

Karbon Homes; North East; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications

Job summary

Karbon Homes is seeking a Money Matters Caseworker to join the Money Matters Team in the North East. You will advise clients, assist with welfare rights matters, and contribute to case work across urgent crises and complex needs.

The role supports a flexible, agile working pattern with opportunities to liaise with partners and provide a high standard of service in a busy environment.

Qualifications

• Experience providing a welfare rights service up to and including acting as a representative to support service users during benefit appeals.
• Ability to record cases professionally and efficiently and maintain high standards during busy periods.

Responsibilities

• Help clients in crisis and prepare PIP appeal submissions.
• Identify needs for debt advice or employability support and connect with partners.
• Provide one-off advice and support clients with multiple complex cases.

Job description

Come and make a difference at Karbon as a Money Matters Caseworker

We're looking to appoint a suitably qualified and experienced individual for the role of Money Matters Caseworker in the Money Matters Team. The Money Matters Team provides a full welfare rights and money advice service.

About The Role

As a Money Matters Caseworker, you could start the day helping a client in crisis and end it writing a PIP appeal submission. On the way, you might identify the need for debt advice or help someone to access employability support. From providing one off advice, working with partners to help people remove barriers to achieve their goals, and supporting clients with multiple complex cases two days are never the same for a Money Matters Caseworker.

About You

You're an experienced adviser with recent and substantial experience providing a welfare rights service up to and including acting as a representative to support service users during benefit appeals. You're able to demonstrate your work with clients through professional and efficient case recording, and you keep your clients feeling supported throughout the advice process. You set clear goals and maintain high standards of work through busy periods. You contribute to a positive environment and work, and you're open to trying new ways of working for the benefit of customers, contributing to the effectiveness of the team and the service.

Working With Us

The successful candidates will work in our Money Mattersteam led by the Money Matters Team Manager, Steve McCreedy. If you require further information about the role, please contact Steve on 0191 223 8453 or email [e-mail]

Key Details

• Money Matters Caseworker (3 roles available)
• Permanent role, 37 hours per week with agile working
• 12 months fixed term role, 37 hours per week with agile working
• 12 months fixed term, 18 hours per week with agile working
• Salary is £38,396.66 per annum plus plus a Karbon car payment of £2,405 per annum (pro rata)
• Location: Stanley/ Gosforth

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.

Why Join Us?

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting-but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do notaccept applications that are fully generated by AI without your own input.

Key Dates

Closing date for applications: Sunday 18 October 2026.

We may close the advert early if we receive a high volume of strong applications-so don't wait too long to apply!

Interview date: To be confirmed.

We're Inclusive

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]