Modern Workplace Engineer

Smiths News plc; Swindon; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health Cash Plan

5% pension match

Training and development opportunities

Sharesave scheme

Cycle to work

Job summary

Smiths News plc in Swindon is seeking an experienced Modern Workplace engineer to join our IT team, reporting to the Service Delivery Manager. You will be responsible for resolving high-level technical issues related to Microsoft 365, Azure services, Intune compliance, and other modern workplace technologies.

You will participate in IT projects, drive continuous improvement, and maintain comprehensive documentation of cloud infrastructure.

Qualifications

• Understanding of networking concepts and protocols.
• Experience with modern workplace technology (Intune, Azure, Microsoft 365).
• Familiarity with end user compute environments and OS management.
• Ability to document processes and create runbooks.
• Strong communication and incident resolution skills.

Responsibilities

• Act as the primary escalation point for Microsoft 365, Azure and Intune related issues.
• Participate in IT projects related to modern workplace enhancements and migrations.
• Stay up to date with Microsoft technologies and best practices.
• Maintain documentation of cloud infrastructure, diagrams, and procedures.
• Collaborate with senior engineers to troubleshoot incidents and projects.

Skills

Networking concepts

Intune

Azure

Microsoft 365

End user compute

Documentation

Issue resolution

Collaboration

Education

Microsoft certifications

Tools

Intune

Azure

Microsoft 365

Job description

Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.

We are seeking an experienced Modern Workplace engineer to join our team reporting into the Service Delivery Manager. This is an excellent opportunity for someone with hands‑on experience in the cloud and end user compute space to be a part of Smiths News’ modern workplace journey.

About the Role

• Technical Escalation: Act as the primary point of contact for resolving high-level technical issues and escalations related to Microsoft 365, Azure services, Intune compliance, and other modern workplace technologies.
• Project Involvement: Participate in IT projects related to modern workplace enhancements, migrations, and new technology rollouts.
• Continuous Improvement: Stay up to date with the latest in Microsoft technologies and best practices for modern workplace environments, continuously improving processes and team capabilities.
• Maintain comprehensive documentation of cloud infrastructure, including diagrams and procedures
• Monitor system compliance and ensure optimal operation of end user compute
• Collaborate with senior engineers to troubleshoot and resolve Azure/365 incidents and projects
• Be a member of the onshore presence for office‑based users

What we can offer you

Not only do we offer free onsite parking and competitive salary but you’ll also have access to:

• Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
• 5% match pension
• 24/7 E‑Learning modules, Training and Development opportunities
• Sharesave Scheme, Cycle to work schemes, Health cash plan

About you

• Understanding of networking concepts and protocols (e.g. TCP/IP, DNS, HTTP/S)
• Knowledge and experience using modern device management (Intune) and cloud services (Azure)
• Certifications: Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Azure Fundamentals, Windows 10/11 certifications, ITIL Foundation, or equivalent.
• Effective written and oral communication skills

Please note: you must have the right to work in the UK to be considered for this position.

A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too.