Mobility Advisor

Allied Vehicles Ltd; Glasgow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days' holiday

Profit share

Health support

Discounts

EV leasing

Staff parking

Career development

Job summary

Allied Vehicles in Scotland is seeking a Mobility Advisor to join our Sales team. You will handle inbound calls from customers ordering wheelchair accessible vehicles and make outbound calls to renew leases, delivering friendly, knowledgeable service to help customers find the right mobility solution.

The role emphasizes building strong relationships, maintaining accurate records, and working toward team targets while offering support to customers who may need extra assistance.

Qualifications

• Experience in telephone or contact centre sales.
• Strong communication and customer service abilities.
• Positive, motivated and target-driven attitude.
• Ability to build rapport with a diverse customer base.

Responsibilities

• Handle inbound calls to understand customer needs and advise on wheelchair accessible vehicles.
• Make outbound calls to renew existing leases and follow up on enquiries.
• Provide guidance on our wheelchair accessible vehicle range.
• Maintain accurate customer records and contribute to targets.

Skills

Sales experience

Excellent communication

Result-driven

Job description

At Allied Vehicles, we design,developand manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles,taxisand minibuses.

As well as manufacturing vehicles,we'reproud to provide industry-leading aftersales support, servicing, repairs and maintenance, andwe'reScotland's largest independent parts distributor.

As a family‑owned, high‑performing business, we are committed to quality, innovation and delivering exceptional customer experiences.

The Opportunity:

We are looking for a Mobility Advisor to join our Sales department. This is an exciting opportunity for a customer‑focused and compassionate individual to help people find the right mobility solutions to enhance their independence and quality of life.

You’ll play a key role handling inbound calls from customers looking to order a wheelchair accessible vehicle and outbound calls to existing customers to renew their lease.

If you love talking to people, delivering outstanding customer service and achieving great results, Allied Vehicles would love to hear from you!

Hours of work are Monday – Thursday 8.45am – 6pm and Friday 9am – 5pm. Our rota includes one Saturday shift every 4–6 weeks (9am‑5pm). To support work‑life balance, colleagues scheduled to work a Saturday receive the Friday before off.The salary is £27,976 per annum + bonus.

What You’ll Be Doing:

• Speaking with customers by phone,emailand online enquiries to understand their requirements and help them find the most suitable wheelchair accessible vehicle.
• Providingexpert guidance on our wheelchair accessible vehicle range.
• Contacting existing customers approaching the end of their lease to discuss renewal options.
• Building strong relationships and delivering an exceptional customer experience.
• Maintainingaccuratecustomer records and information.
• Working towards individual and team targets whileidentifyingevery opportunity to help customers.

About You:

To succeed in this role, you’ll ideally have:

• Previoussales experience, preferably in a telephone or contact centre environment.
• Outstanding communication and customer service skills.
• A positive,motivatedand target-driven approach.
• The ability to build rapport quickly and communicate effectively with a wide range of customers, including those who mayrequireadditionalsupport.
• Strong organisational and administrative skills.

Why Join Us?

We believe in taking care of our people, andthat’swhy we offer a fantastic benefits package designed to support your well‑being, career growth, and lifestyle:

• Generous Annual Leave:Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security:Access our group life scheme and annual profit share.
• Competitive Growth:Annual salary reviews to ensureyou'rerewarded for your contributions.
• 24/7 Health Support:GP24 byHealthHeroprovides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package:Enjoy industry-leadingperksand discounts at your fingertips plus a holiday purchase scheme and EV leasing throughOctopusEV.
• Convenient On‑Site Facilities:Free staff parking and an on‑site cafeteria for your convenience.
• Sustainable Travel:Save on your commute with our cycle‑to‑work scheme.
• Continuous Development:Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts:Take advantage of after‑sales discounts for yourself, friends, and family.
• Recognition and Rewards:Celebrate your success with our company values and long‑service awards program.

We are an Equal Opportunities employer and encourage applications from all members of the community.We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability,have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.

***NO AGENCIES PLEASE***