Mobilisation & Onboarding Specialist (Flexible Hours)

Recorra Limited; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Flexible working hours

22 days annual leave plus BH

Pension scheme

Travel season ticket loan

Cycle to work

Employee Assistance Programme

Health Cash Plan

Volunteer opportunities

Free breakfast

Monthly massages

Dog friendly office

Job summary

Recorra Limited in London is seeking a Mobilisation Coordinator to join our Mobilisation Team, responsible for onboarding new clients and coordinating the journey from signed contract to successful service delivery.

You will work between Sales and Account Management, taking ownership of new customers after signing, coordinating the mobilisation plan and ensuring milestones are met before transitioning to ongoing account management.

Qualifications

• Previous experience in a client-facing, account management, project coordination or administrator role.
• Strong organisational skills with ability to manage multiple projects and deadlines.
• Confident communicator able to build relationships across internal teams and with customers.
• Proactive problem solver who identifies issues and keeps projects moving forward.
• Attention to detail with a structured and accurate approach to administration and customer account setup.
• Commercially minded with ability to balance customer requirements and operational needs.
• Capable of working in a fast-paced, deadline-driven environment with flexibility.

Responsibilities

• Create customer accounts and complete set-up details.
• Attend client meetings with sales reps and account managers.
• Coordinate mobilisation tasks across internal departments to meet the mobilisation plan.
• Troubleshoot mobilisation issues during the initial contract phase with customers.
• Regularly review progress across all key mobilisations.
• Report on mobilisation success to management.
• Provide cover for account demobilisation as required.
• Assist on projects to improve workflow and efficiency of mobilisation processes.

Job description

Recorra Limited in London is seeking a Mobilisation Coordinator to join our Mobilisation Team, responsible for onboarding new clients and coordinating the journey from signed contract to successful service delivery.

You will work between Sales and Account Management, taking ownership of new customers after signing, coordinating the mobilisation plan and ensuring milestones are met before transitioning to ongoing account management.