Mobilisation & Service Delivery Leader
Elevation Recruitment Group
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Benefits offered by this job
Job summary
Elevation Recruitment Group are recruiting for a growing specialist B2B services organisation delivering managed solutions to a portfolio of high-profile customers.
This role focuses on mobilising new contracts from award through go-live and into successful business-as-usual delivery, acting as the vital link between customers, internal teams and delivery partners to ensure smooth launches and high-quality service.
Qualifications
- Experience in mobilisation, service delivery, contract management, customer operations or managed services.
- Strong understanding of KPIs and SLAs.
- Excellent customer relationship management and delivery leadership.
Responsibilities
- Lead mobilisation of new contracts from award through go-live.
- Own ongoing operational delivery of managed service contracts.
- Develop mobilisation plans, manage timelines, risks and dependencies.
- Build strong relationships with customers and key stakeholders.
- Lead customer reviews and act as escalation point for operational issues.
- Monitor KPIs, SLAs and service performance, driving improvements.
- Coordinate internal teams, suppliers and delivery partners.
- Oversee complex operational programmes and ensure service commitments are delivered.
- Drive continuous improvement, service quality and customer satisfaction.
- Support and develop the team, creating a culture of accountability and collaboration.
Skills
Job description
Elevation Recruitment Group are recruiting for a growing specialist B2B services organisation delivering managed solutions to a portfolio of high-profile customers.
This role focuses on mobilising new contracts from award through go-live and into successful business-as-usual delivery, acting as the vital link between customers, internal teams and delivery partners to ensure smooth launches and high-quality service.
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