Mobilisation Coordinator

Recorra Limited; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Flexible working hours

22 days annual leave plus BH

Pension scheme

Travel season ticket loan

Cycle to work

Employee Assistance Programme

Health Cash Plan

Volunteer opportunities

Free breakfast

Monthly massages

Dog friendly office

Job summary

Recorra Limited in London is seeking a Mobilisation Coordinator to join our Mobilisation Team, responsible for onboarding new clients and coordinating the journey from signed contract to successful service delivery.

You will work between Sales and Account Management, taking ownership of new customers after signing, coordinating the mobilisation plan and ensuring milestones are met before transitioning to ongoing account management.

Qualifications

• Previous experience in a client-facing, account management, project coordination or administrator role.
• Strong organisational skills with ability to manage multiple projects and deadlines.
• Confident communicator able to build relationships across internal teams and with customers.
• Proactive problem solver who identifies issues and keeps projects moving forward.
• Attention to detail with a structured and accurate approach to administration and customer account setup.
• Commercially minded with ability to balance customer requirements and operational needs.
• Capable of working in a fast-paced, deadline-driven environment with flexibility.

Responsibilities

• Create customer accounts and complete set-up details.
• Attend client meetings with sales reps and account managers.
• Coordinate mobilisation tasks across internal departments to meet the mobilisation plan.
• Troubleshoot mobilisation issues during the initial contract phase with customers.
• Regularly review progress across all key mobilisations.
• Report on mobilisation success to management.
• Provide cover for account demobilisation as required.
• Assist on projects to improve workflow and efficiency of mobilisation processes.

Job description

Job Title: Mobilisation Coordinator
Location: 52 Lant St, London, SE1 1RB
Salary: £34,000 annually
Job Type: Permanent, full-time
Working Hours: 37.5 hours per week, 9.00am-5.30pm Mon-Fri

The Company:

Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.

We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.

The Role:

We’re looking for an organised and commercially minded individual to join our Mobilisation Team, responsible for onboarding new clients and coordinating the journey from signed contract to successful service delivery.

Working between our Sales and Account Management teams, you’ll take ownership of new customers once their contract has been signed, coordinating the mobilisation process and ensuring key actions, deadlines and milestones are met before the customer moves into ongoing account management.

This is a busy and varied role combining client communication, project coordination and commercial administration, requiring excellent organisation, attention to detail and a proactive approach to problem solving.

Responsibilities:

• Create customer accounts and complete set-up details
• Take part in client meetings alongside sales reps & account managers
• Liaise with various internal departments to make sure tasks are completed in line with the mobilisation plan
• Troubleshoot any mobilisation issues during the initial stage of the contract directly with the customer
• Carrying out regular reviews of progress across all key mobilisations
• Report on success of mobilisation to management
• Provide cover for account demobilisation as required
• Assist on projects to improve the workflow, accuracy and efficiency of existing and future Mobilisation processes

About you:

• Previous experience in a client-facing, account management, project coordination, administrator or similar role
• Strong organisational skills, with the ability to manage multiple projects, deadlines and priorities at the same time
• Confident communicator who is comfortable building relationships with customers and working across different internal departments
• A proactive problem solver who can identify issues, take ownership and help keep projects moving forward
• Excellent attention to detail, with a structured and accurate approach to administration and customer account set-up
• Commercially minded and able to understand customer requirements while balancing operational and business needs
• Comfortable working in a fast-paced, deadline-driven environment, with the flexibility to adapt when priorities change

Benefits:

• Flexible working hours
• 22 days' annual leave (additional days for length of service) plus bank holidays
• Employee pension scheme
• Travel season ticket loan
• Cycle to work scheme
• Employee Assistance Programme
• Health Cash Plan
• Charity volunteering opportunities and social activities
• Free breakfast
• Monthly massages
• Dog friendly office

Please Note:

Candidates must have the legal right to live and work in the UK to be considered for this role.