Mobilisation Manager

Elevation Recruitment Group; Hull and East Yorkshire; Sur place; GBP 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

10% quarterly bonus

25 days holiday + bank holidays

Option to buy or sell annual leave

Annual salary reviews

Free lunch

Employee Assistance Programme

On-site parking

Discount on company products

Résumé du poste

Elevation Recruitment Group are recruiting for a growing specialist B2B services organisation delivering managed solutions to a portfolio of high-profile customers.

This role focuses on mobilising new contracts from award through go-live and into successful business-as-usual delivery, acting as the vital link between customers, internal teams and delivery partners to ensure smooth launches and high-quality service.

Qualifications

• Experience in mobilisation, service delivery, contract management, customer operations or managed services.
• Strong understanding of KPIs and SLAs.
• Excellent customer relationship management and delivery leadership.

Responsabilités

• Lead mobilisation of new contracts from award through go-live.
• Own ongoing operational delivery of managed service contracts.
• Develop mobilisation plans, manage timelines, risks and dependencies.
• Build strong relationships with customers and key stakeholders.
• Lead customer reviews and act as escalation point for operational issues.
• Monitor KPIs, SLAs and service performance, driving improvements.
• Coordinate internal teams, suppliers and delivery partners.
• Oversee complex operational programmes and ensure service commitments are delivered.
• Drive continuous improvement, service quality and customer satisfaction.
• Support and develop the team, creating a culture of accountability and collaboration.

Connaissances

Mobilisation

Service Delivery

Contract Management

Customer Operations

Managed Services

KPIs

SLAs

Description du poste

Up to £55,000 + 10% quarterly bonus | Full-time | Permanent

Elevation Recruitment Group are recruiting for a growing specialist B2B services organisation delivering managed solutions to a portfolio of high-profile customers.

This is an exciting opportunity for an experienced Mobilisation, Service Delivery, Contract or Customer Operations professional to take ownership of new contracts from award through mobilisation and into successful business-as-usual delivery.

You'll be the key link between customers, internal teams and delivery partners, ensuring contracts launch smoothly, performance targets are achieved and customers receive an exceptional service.

• Up to £55,000 salary
• 10% quarterly bonus after probation
• 25 days holiday + bank holidays
• Option to buy or sell annual leave
• Annual salary reviews
• Free lunch
• Employee Assistance Programme
• On-site parking
• Discount on company products

What you'll be doing

• Lead the mobilisation of new contracts from award through to go-live.
• Own the ongoing operational delivery of managed service contracts.
• Develop mobilisation plans, manage timelines, risks and dependencies.
• Build strong relationships with customers and key stakeholders.
• Lead customer reviews and act as the escalation point for operational issues.
• Monitor KPIs, SLAs and service performance, driving improvements where needed.
• Coordinate internal teams, suppliers and delivery partners.
• Oversee complex operational programmes and ensure service commitments are delivered.
• Drive continuous improvement, service quality and customer satisfaction.
• Support and develop the team, creating a culture of accountability and collaboration.

About you

We're looking for someone who enjoys taking ownership, solving problems, and making things happen.

You'll ideally have experience in mobilisation, service delivery, contract management, customer operations, or managed services, with a strong understanding of KPIs, SLAs and customer relationships.

You could currently be a Mobilisation Manager, Service Delivery Manager, Contract Manager, Customer Operations Manager, Operations Manager or Managed Services Manager looking for your next challenge.

Experience working within a complex, customer-focused operational environment would be advantageous.

If you're ready for a role where you can own the customer journey from mobilisation through to long-term service delivery, we'd love to hear from you.