Mobile Security Supervisor

Cys Security Ltd; Andover; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Workplace Pension Scheme

Company vehicle for operational duties

24/7 communications support

Career progression opportunities

Job summary

Cys Security Ltd. is seeking a Mobile Officer Supervisor to lead and support mobile security officers across client sites, ensuring operational requirements, client expectations and company standards are met.

This progressive role benefits from company vehicles, GPS tracking and a dedicated 24/7 communications hub. The role involves supervising patrols, site visits, incident response and coordinating with clients and site representatives to maintain safety and quality standards.

Qualifications

• Valid SIA Licence, full UK driving licence and minimum 5-year checkable work history.
• Experience in security, preferably mobile/response/supervisory, with strong communication, leadership, organisational, IT and problem-solving skills.

Responsibilities

• Supervise and support Mobile Security Officers across designated client sites.
• Coordinate daily mobile operations, patrols, lock/unlock duties and scheduled site visits.
• Monitor officer attendance, punctuality, presentation, performance and compliance.
• Conduct scheduled and random site inspections to maintain operational standards.
• Act as an escalation point for alarm activations, security incidents and operational issues.
• Attend significant incidents and provide guidance and support to officers when required.
• Liaise with the 24/7 communications hub, management, clients and site representatives.
• Ensure officers follow client-specific instructions, company procedures and health and safety requirements.
• Review routine patrol and incident reports for accuracy, quality and timely completion.
• Assist with incident investigations, complaints, performance issues and breaches of procedure.
• Support the induction, training, mentoring and development of Mobile Security Officers.
• Identify operational, training and performance issues and escalat...

Job description

Mobile Officer Supervisor

Job Type: Full-time

Shift Pattern: Days, nights and weekends, including minimum 12-hour shifts

Job Introduction

We are seeking a professional and motivated Mobile Officer Supervisor to join our Operational Support team. The successful candidate will supervise and support mobile security officers across a range of client sites, ensuring operational requirements, client expectations and company standards are consistently met.

This is a progressive role within an expanding operation, supported by company vehicles, GPS tracking technology and a dedicated 24/7 communications hub.

Role Responsibilities

• Supervise and support Mobile Security Officers across designated client sites.
• Coordinate daily mobile operations, patrols, lock/unlock duties and scheduled site visits.
• Monitor officer attendance, punctuality, presentation, performance and compliance.
• Conduct scheduled and random site inspections to maintain operational standards.
• Act as an escalation point for alarm activations, security incidents and operational issues.
• Attend significant incidents and provide guidance and support to officers when required.
• Liaise with the 24/7 communications hub, management, clients and site representatives.
• Ensure officers follow client-specific instructions, company procedures and health and safety requirements.
• Review routine patrol and incident reports for accuracy, quality and timely completion.
• Assist with incident investigations, complaints, performance issues and breaches of procedure.
• Support the induction, training, mentoring and development of Mobile Security Officers.
• Identify operational, training and performance issues and escalat...

Qualifications and Experience

• Valid SIA Licence, full UK driving licence and minimum 5-year checkable work history.
• Previous security experience, preferably within a mobile, response or supervisory environment, with strong communication, leadership, organisational, IT and problem-solving skills.

Benefits

• Workplace Pension Scheme, 20 days annual holiday entitlement increasing to 28 days including bank holidays, overtime opportunities, company vehicle for operational duties, 24/7 communications support and opportunities for career progression