Mobile Retail Security Officer — SIA Licensed

OCS Group limited; Redruth; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Area Support Officer to maintain a safe and secure environment across multiple retail locations in the UK. This mobile role requires flexibility to cover different sites, shifts, and operational needs, acting as a visible deterrent to crime and delivering excellent customer service.

You will patrol stores, monitor CCTV, respond to alarms and incidents, de‑escalate situations, and report accurately. Right to work in the UK and a valid SIA Licence are required.

Qualifications

• Right to work in the UK.
• Valid SIA Licence - Door Supervisor (DS) or Security Guarding.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Excellent communication skills - both verbal and written.
• A proactive, reliable, and professional approach to safety and service.
• Flexibility to work across multiple locations, including travel between sites.
• Willingness to work varied shifts, including evenings, weekends, and bank holidays.

Responsibilities

• Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
• Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
• Monitor CCTV and other security systems to identify and respond to suspicious activity.
• Carry out searches in line with company policy and legal guidelines.
• Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
• Complete accurate and timely incident and observation reports.
• Collaborate with store teams to address security concerns and support loss prevention.
• Provide a professional, approachable presence for customers, staff, and visitors.
• Assist with directions, queries, and general support as needed.
• Calmly and effectively de‑escalate confrontational situations.
• Adhere to all site‑specific procedures, company policies, and legal requirements.
• Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.

Skills

SIA Licence

Job description

OCS UK & Ireland is seeking a Retail Area Support Officer to maintain a safe and secure environment across multiple retail locations in the UK. This mobile role requires flexibility to cover different sites, shifts, and operational needs, acting as a visible deterrent to crime and delivering excellent customer service.

You will patrol stores, monitor CCTV, respond to alarms and incidents, de‑escalate situations, and report accurately. Right to work in the UK and a valid SIA Licence are required.