Mobile Retail Security Officer (Multi-Store)

OCS; Norwich; On-site; GBP 21,000 - 27,000; Full time

Job summary

OCS UK & Ireland is seeking professional Retail Area Support Officers to support multiple supermarket locations. This mobile role requires you to provide a high-profile security presence, deter theft, respond to incidents, and deliver excellent customer service as you travel between sites.

The ideal candidate holds a valid SIA Licence (DS or Security Guarding), has Right to Work in the UK, and can pass enhanced DBS/BS7858.

Qualifications

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• A valid SIA Licence ( Door Supervisor or Security Guarding) and relevant security experience
• Full UK driving licence and use of own vehicle
• Previous experience in retail security or customer-facing roles (preferred)
• Strong observation and decision-making skills
• Confident handling confrontation and conflict situations
• Excellent communication skills (written and verbal)
• A reliable, proactive, and professional attitude
• Flexibility to work across multiple locations and varied shifts
• Willingness to work evenings, weekends, and bank holidays

Responsibilities

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
• Conduct regular patrols across shop floors, entrances, and store perimeters
• Monitor CCTV systems and identify suspicious activity in real time
• Respond quickly and effectively to incidents, alarms, and emergencies
• Carry out searches in line with company policies and legal requirements
• Liaise with store management and local teams to address risks and support loss prevention strategies
• Produce clear, accurate incident reports in a timely manner
• Deliver a professional and approachable customer experience, assisting with queries when required
• De-escalate challenging situations calmly and safely
• Ensure full compliance with health & safety, legal, and client-specific procedures
• Travel between sites as required and support wider security operations

Skills

Right to work in UK

DBS clearance

SIA Licence (DS or Security Guarding)

Full UK driving licence

Own vehicle

Retail security experience

Customer-facing experience

Communication skills

Job description

OCS UK & Ireland is seeking professional Retail Area Support Officers to support multiple supermarket locations. This mobile role requires you to provide a high-profile security presence, deter theft, respond to incidents, and deliver excellent customer service as you travel between sites.

The ideal candidate holds a valid SIA Licence (DS or Security Guarding), has Right to Work in the UK, and can pass enhanced DBS/BS7858.