Mobile Retail Security Officer — Protect & Patrol Across Stores

OCS; Leicester; On-site; GBP 21,000 - 27,000; Full time

Job summary

OCS UK & Ireland is seeking professional Mobile Retail Security Officers to support multiple supermarket locations. This dynamic role involves protecting people, property and stock while delivering excellent customer service as a visible deterrent to retail crime.

You will travel between sites as required, respond to incidents, monitor CCTV, carry out searches per policy, and liaise with store teams to address risks.

Qualifications

• Right to work in the UK and ability to pass enhanced DBS and BS7858.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Full UK driving licence and access to own vehicle.
• Experience in retail security or customer-facing roles preferred.
• Excellent communication and observational skills.

Responsibilities

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents.
• Conduct regular patrols across shop floors, entrances, and store perimeters.
• Monitor CCTV systems and identify suspicious activity in real time.
• Respond quickly and effectively to incidents, alarms, and emergencies.
• Carry out searches in line with company policies and legal requirements.
• Liaise with store management and local teams to address risks and support loss prevention strategies.
• Produce clear, accurate incident reports in a timely manner.
• Deliver a professional and approachable customer experience, assisting with queries when required.
• De-escalate challenging situations calmly and safely.
• Ensure full compliance with health & safety, legal, and client-specific procedures.
• Travel between sites as required and support wider security operations.

Skills

Observation & vigilance

Communication skills

Conflict de-escalation

Customer service

Flexible travel

Job description

OCS UK & Ireland is seeking professional Mobile Retail Security Officers to support multiple supermarket locations. This dynamic role involves protecting people, property and stock while delivering excellent customer service as a visible deterrent to retail crime.

You will travel between sites as required, respond to incidents, monitor CCTV, carry out searches per policy, and liaise with store teams to address risks.