Mobile Retail Security Officer – Customer Focus

OCS Group limited; Canterbury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hapi app discounts

Wagestream early wage access

Retail employee perks

Job summary

OCS Group Limited is seeking professional Retail Area Support Officers to cover multiple supermarket locations. You will provide a visible security presence, deter theft, and deliver excellent customer service while responding to incidents across sites.

This mobile role requires flexibility and effective communication with store teams. Requirements include an active SIA Licence (DS/SG), full UK driving licence, and prior security experience.

Qualifications

• Security experience in retail or customer-facing roles preferred.
• SIA Licence (Door Supervisor or Security Guarding) required.
• Full UK Driving Licence and own vehicle desirable.

Responsibilities

• Provide high-profile security presence to deter theft and incidents.
• Conduct patrols across shop floors, entrances, and perimeters.
• Monitor CCTV and identify suspicious activity in real time.
• Respond to incidents, alarms, and emergencies promptly.
• Carry out searches in line with policies and legal requirements.
• Liaise with store management to address risks and support loss prevention.
• Produce clear incident reports in a timely manner.
• Deliver professional customer service and handle queries.
• De-escalate confrontations calmly and safely.
• Travel between sites as required and support wider security operations.

Skills

SIA Licence (DS/SG)

Excellent communication

Customer-facing experience

Observation and decision-making

Conflict management

Driving licence

Mobility across sites

Job description

OCS Group Limited is seeking professional Retail Area Support Officers to cover multiple supermarket locations. You will provide a visible security presence, deter theft, and deliver excellent customer service while responding to incidents across sites.

This mobile role requires flexibility and effective communication with store teams. Requirements include an active SIA Licence (DS/SG), full UK driving licence, and prior security experience.