Mobile Retail Security Officer: Loss Prevention

OCS Group; West of England; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hapi app discounts

Wagestream pay (early access)

Digital Learning

Award-Winning Employer

Job summary

OCS Group is seeking professional Retail Area Support Officers to support multiple supermarket locations in a mobile, multi-site role. You will deter retail crime, protect people and stock, respond to incidents, and deliver excellent customer service while traveling between sites.

The ideal candidate will hold a valid SIA Licence, have right to work in the UK, a full driving licence, and be comfortable working across evenings, weekends, and bank holidays.

Qualifications

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• A valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience
• Full UK driving licence and use of own vehicle
• Previous experience in retail security or customer-facing roles (preferred)
• Strong observation and decision-making skills
• Confident handling of confrontation and conflict situations
• Excellent communication skills (written and verbal)
• A reliable, proactive, and professional attitude
• Flexibility to work across multiple locations and varied shifts
• Willingness to work evenings, weekends and bank holidays

Responsibilities

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents
• Conduct regular patrols across shop floors, entrances, and store perimeters
• Monitor CCTV systems and identify suspicious activity in real time
• Respond quickly and effectively to incidents, alarms, and emergencies
• Carry out searches in line with company policies and legal requirements
• Liaise with store management and local teams to address risks and support loss prevention strategies
• Produce clear, accurate incident reports in a timely manner
• Deliver a professional and approachable customer experience, assisting with queries when required
• De-escalate challenging situations calmly and safely
• Ensure full compliance with health & safety, legal, and client-specific procedures
• Travel between sites as required and support wider security operations

Skills

SIA Licence

UK Right to Work

Driving Licence

Own Vehicle

Retail security exp

Observation

Communication

Flexibility

Evenings & Weekends

Job description

OCS Group is seeking professional Retail Area Support Officers to support multiple supermarket locations in a mobile, multi-site role. You will deter retail crime, protect people and stock, respond to incidents, and deliver excellent customer service while traveling between sites.

The ideal candidate will hold a valid SIA Licence, have right to work in the UK, a full driving licence, and be comfortable working across evenings, weekends, and bank holidays.