Mobile Housing & Resettlement Support Officer

Honeycomb Group; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

Honeycomb Group in Stoke-on-Trent is seeking a Floating Support Officer to join the Floating Support Team. You will deliver high-quality support to customers who are vulnerable or have complex needs across tenancies in the city, focusing on resettlement and sustainment and helping people sustain housing.

You will complete inductions and risk assessments, signpost services, and work with partners to achieve positive outcomes. A driving licence and DBS check are required.

Qualifications

• GCSE English and maths or equivalent.
• Demonstrable experience in a similar sector or transferable skills.
• Experience working with customers with complex needs.
• Excellent communication skills.
• Experience completing benefits and grants forms.
• Full UK Driving Licence with own vehicle.

Responsibilities

• Complete inductions, risk assessments and co-produce personalised support plans.
• Deliver ongoing tenancy sustainment, resettlement, finances, health and move-on goals.
• Signpost and advocate for access to services and address barriers.
• Collaborate with multi-agency partners to achieve outcomes.
• Empower customers to manage tenancies and maximise income.

Skills

Communication skills

Customer service experience

Ability to work under pressure

Education

GCSE English and maths

Job description

Honeycomb Group in Stoke-on-Trent is seeking a Floating Support Officer to join the Floating Support Team. You will deliver high-quality support to customers who are vulnerable or have complex needs across tenancies in the city, focusing on resettlement and sustainment and helping people sustain housing.

You will complete inductions and risk assessments, signpost services, and work with partners to achieve positive outcomes. A driving licence and DBS check are required.