Mobile Hire & Sales Coordinator

GAP Group Limited; Ashford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Employer contributory pension

22 days annual leave plus bank holidays

Health & Wellness benefits

Cycle to work scheme

Job summary

A leading equipment hire company is seeking a Regional Hire & Sales Coordinator to provide coverage across depots in the South East. The successful candidate will manage hire desk operations, ensuring excellent customer service and sales maximisation. Responsibilities include processing hire queries, managing hires, and collaborating with team members. Applicants should have experience in a high-volume hire desk role and strong communication skills. The position offers significant opportunities for growth and development within the company.

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Excellent customer service skills with a focus on increasing sales.
• Strong organisational skills and attention to detail.
• Proficient IT skills with knowledge of MS Office.
• Full driving licence.

Responsibilities

• Process all hire desk administration including queries.
• Manage 40–50 incoming and outgoing hires daily.
• Ensure stock levels meet customer demand and maximise sales.
• Load check vehicles and collaborate with the depot team.
• Resolve complaints and supplier issues efficiently.

Skills

Customer service

Organisational skills

Communication

Teamwork

IT skills

Job description

The Role

Our nationwide Survey and Safety division hires a comprehensive range of equipment including construction levels and lasers, total stations, GPS, cable detection equipment, GPR, ATEX lighting, gas detection, communication equipment and much more across sectors such as construction, civil, utilities, rail, shop fitting, fit‑out and infrastructure.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business success by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

As a Regional Hire & Sales Coordinator you will provide holiday, absence and staff shortage cover at depots within the South East region and cover in the absence of the depot General Managers. This is a challenging, fast‑paced and rewarding role that provides a fantastic platform to grow and progress within the GAP Group.

A typical day for a Mobile HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approximately 40–50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Previous experience of working within a high‑volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Full driving licence
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About Us

GAP Hire Solutions has 11 divisions offering the hire of equipment throughout the UK. We’re looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you’ll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits

• Competitive salary and bonus scheme
• Overtime at an enhanced rate
• Employer contributory pension
• 22 days annual leave plus bank holidays
• Staff social fund (money for team building exercises etc.)
• Health & Wellness (annual flu jab, free eyesight tests etc.)
• Cycle to work scheme

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we’ll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER