Mobile Frontline Adviser: Compassionate Community Guidance

Citizens Advice SORT Ltd; Greater Manchester; Sur place; GBP 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Flexible working opportunities

30 days annual leave + bank holidays,

Employee assistance scheme

Salary sacrifice scheme

Perks and savings scheme

Mental health and wider wellbeingIniti

Learning, development and growth

Résumé du poste

Citizens Advice SORT Ltd in Greater Manchester is hiring a Frontline Adviser to deliver flexible, face-to-face drop-ins and Adviceline support across venues and remote channels. You will help vulnerable clients access timely, quality advice, guiding next steps and referrals in Welfare Benefits, Debt, Housing, Immigration, Employment, and Consumer issues.

The role is mobile across Greater Manchester, requiring travel between venues with a focus on excellent customer service, meeting tight

Qualifications

• Experience in a target-driven environment with a strong customer-service focus.
• Ability to handle telephone, face-to-face and digital communications to gather information.

Responsabilités

• Provide face-to-face drop-in advice sessions at community venues and hubs.
• Deliver one-to-one appointments for clients needing more in-depth or ongoing support.
• Deliver high-quality, person-centred advice across Welfare Benefits, Debt, Housing, Immigration, Employment, and Consumer issues.
• Conduct telephone advice and information assessments on Adviceline, providing short advice and identifying next steps.
• Answer advice requests via webchat, WhatsApp and video advice.
• Record client interactions and casework on the CRM system.
• Signpost clients to appropriate services following protocols.
• Use judgement and problem-solving in a fast-paced environment.
• Follow up assessments with emails where appropriate.
• Record information from assessments onto the CRM system.
• Work flexibly across teams and locations with support from colleagues.
• Maintain accurate records in line with procedures and standards.

Connaissances

Customer service

Target driven

Communication skills

Digital communications

Description du poste

Citizens Advice SORT Ltd in Greater Manchester is hiring a Frontline Adviser to deliver flexible, face-to-face drop-ins and Adviceline support across venues and remote channels. You will help vulnerable clients access timely, quality advice, guiding next steps and referrals in Welfare Benefits, Debt, Housing, Immigration, Employment, and Consumer issues.

The role is mobile across Greater Manchester, requiring travel between venues with a focus on excellent customer service, meeting tight