Frontline adviser

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Manchester; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

The National Association of Citizens Advice Bureaux in Greater Manchester is seeking a frontline adviser to join our expanding team. This permanent, full-time role offers hybrid working and a 35-hour week to help people access timely, quality advice.

You will work across community venues and the Adviceline service, handling face-to-face, telephone and digital inquiries, gathering the right information, and guiding clients through next steps. Travel across Greater Manchester is essential.

Qualifications

• Experience in a target driven environment with excellent customer service.
• Ability to conduct telephone/face-to-face interviews and/or digital communications while gathering the right information.
• Willingness and ability to travel across Greater Manchester.

Responsibilities

• Work across community outreach venues and the Adviceline service to provide timely, quality advice.
• Assist clients face-to-face, over the phone, and via digital channels to resolve their issues.
• Support clients through next steps and signpost appropriately.

Job description

Frontline adviser

Apply before 11.59pm on 25 October 2026.

Job summary

• Salary: £25,844 - £28,261
• Location: Greater Manchester
• Workplace: Hybrid working
• Contract: Permanent
• Hours per week: 35

About the role

We’re looking for a flexible and compassionate adviser to join our team, working across our community outreach venues and our Adviceline service depending on demand. This role plays a vital part in helping people across Greater Manchester access timely, quality advice, whether face-to-face in local venues or over the phone through our Adviceline system and digital services.

The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do. You will have the ability to control a telephone /face to face interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.

This is a mobile role, so a willingness and ability to travel across Greater Manchester is essential.

This is a great opportunity for someone looking to make a difference to people's lives, supporting some of the most vulnerable people in society - helping them find a way forward.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.